Admin Assistant (Part Time)

One Utility Bill; Newcastle upon Tyne; On-site; GBP 27,000; Part time

Job summary

A tech business in Newcastle upon Tyne is seeking an Admin Assistant to manage accounts, support customer queries, and contribute to process improvements. The role offers a salary of £26,200 pro rata, with various benefits including holiday options and personal development funding.

Benefits

25 days holiday plus bank holidays

Access to employee discounts

Up to £1500 for personal development courses

Paid volunteering day

Private health benefits

Support for commuting costs

Cycle to Work scheme

Enhanced pension contributions

Free mortgage advice

Social activities

Qualifications

• Inquisitive with a keen eye for detail.
• Flexible and adaptable to changing needs.

Responsibilities

• Opening and closing accounts with suppliers for tenancy dates.
• Managing incoming tickets through to resolution.
• Producing daily productivity reports.

Skills

Time Management

Problem Solving

Communication

Job description

Admin Assistant

£26,200 per annum (pro rata) | Permanent

A Little bit about us

We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a great place to work. Everyone gets involved, the team makes you feel welcome from day one, and the office is near some great pubs.

What You’ll Be Doing

1. Opening and closing accounts with suppliers for tenancy start and end dates, and ensuring meter readings are accurate for correct billing.
2. Answering inbound calls from suppliers and monitoring email inboxes.
3. Processing incoming post and ensuring all bills are paid and correctly allocated.
4. Auditing packages to ensure utility services are properly set up and identifying where additional information is needed.
5. Managing incoming tickets through to resolution.
6. Ensuring accurate note and data entry, updating relevant spreadsheets, tickets, and packages.
7. Completing workload efficiently within team SLAs and KPIs.
8. Collaborating with the Customer Support team to address customer queries promptly.
9. Producing daily productivity reports.
10. Contributing to process improvements within the Customer Operations team.
11. Working with suppliers to enhance relations and communication.
12. This role will primarily be based within our Broadband team.

A Little bit about you

• Inquisitive with a keen eye for detail.
• Excellent at time management and multitasking.
• Great problem-solving skills.
• Confident in communicating with a range of stakeholders.
• Unfazed by sharing new ideas.
• Flexible and adaptable to changing needs.
• Supportive of the wider team.

What You’ll Get From Us

You can expect a salary of £26,200 plus annual increases. Benefits include:

• 25 days holiday plus bank holidays, with options to buy or sell days.
• Access to employee discounts via Magpie.
• Up to £1500 for personal development courses.
• Paid volunteering day for charities of your choice.
• Access to private health benefits including GP and counselling services.
• Support for commuting costs through corporate travel schemes.
• Cycle to Work scheme.
• Enhanced pension contributions after 3 years.
• Free mortgage advice from Charles Cameron & Associates.
• Social activities including sports, team events, and charity fundraisers.

This is a part-time role working Tuesday, Wednesday, and Thursday.