Admin Assistant – Events and Facilities

NHS National Services Scotland; Glasgow; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Flexible working

NHS pension scheme

Annual leave 27 days + 8 holidays

Hybrid working

Job summary

NHS Scotland is recruiting for a temporary/permanent role based in Glasgow. You will support a busy Property and Facilities Management team, handling frontline customer service, bookings, events and facilities tasks from the PSD Scotland office.

The role requires strong organisational and communication skills, adaptability to a changing environment, and the ability to work face-to-face with a wide range of people. UK work eligibility is required.

Qualifications

• Experiences in face-to-face customer service and office-based administrative support.
• Strong organisational and communication skills with a flexible approach.

Responsibilities

• Support a busy property and facilities department in a frontline services environment.
• Use online booking and travel systems to assist day-to-day events and facilities functions (room setups; catering; health & safety; security).
• Collaborate with colleagues and other departments to deliver high-quality customer service.

Skills

Customer focus

Teamwork

Organisation

Communication

MS Office

Tools

MS Teams

MS Outlook

MS Excel

Job description

On 1 April 2026, NSS and NES became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.

As part of this transformation, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long‑term sustainability of health and care services across Scotland.

Location: 177 Bothwell Street, Glasgow, G2 7ER.

Work Pattern: Permanent, Full Time, 36 hours per week

You must have eligibility and entitlement to work in the UK which is required to be maintained throughout your period of employment.

Who We Are

PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.

We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The Property & Facilities Management department is part of a wider directorate group structure within PSD Scotland. This Directorate is led by the Executive Director of Finance and each of the departments is led by a Head of Service, in this case the Head of Property and Facilities Management.

The Property and Facilities Management (PFM) team are responsible for the provision of specialist property and facilities management support services across the property portfolio, encompassing office and training accommodation at 9 sites across the main cities in Scotland.

The Opportunity

We are looking for an enthusiastic and self‑motivated individual to join our small, but highly versatile team, based at our PDS Scotland office in Glasgow.

We are looking for individuals with working experience gained in face‑to‑face customer service and ideally in office‑based administrative support roles.

The successful applicant will be responsible for supporting a busy property and facilities department, operating within a frontline services environment, using online booking and travel systems and tools, alongside supporting day‑to‑day events and facilities functions (e.g room set ups; catering services; health & safety; and security).

An effective team player, you will possess excellent organisational, communication and digital skills, with a strong focus on flexibility and customer service.

Do you enjoy the challenge of working to deadlines and being adaptive to an ever‑changing environment?

Do you enjoy working and communicating with a wide variety of people?

Do you want to play a key role in delivering a high quality customer service to both our internal PSD Scotland workforce and our external stakeholders (NHS visitors, suppliers and service providers?

Do you enjoy working in a team and supporting your team members?

Do you enjoy working from the office and connecting with your colleagues and customers face to face?

Working within the Property and Facilities, the role will offer the opportunity to gain a wider understanding/working knowledge of the property and facilities services provided across the organisation. The intention is for PSD Scotland to be able to grow their own operational support teams of the future, and this role will be a key part of that journey.

Does this sound like you?

What We Love to See

• Customer focused with a flexible problem‑solving attitude

• Ability to work collaboratively in a team, and with other departments

• High attention to detail in all aspects of your work

• Ability to communicate clearly, effectively and confidently at all levels (both verbally and in writing)

• Ability to readily adapt to the physical aspects of the role

• Proven track record using Microsoft packages (in particular MS Teams, MS Outlook, and MS Excel) and confidence in learning and using other specialist software (e.g. online booking systems and travel/accommodation systems)

• Ability to implement, and ensure compliance with company policies & procedures

• Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary

• Ability to work on own initiative, to organise and prioritise own workloads, to meet strict deadlines

Benefits Which Matter

As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:

• Life-work balance - with opportunities for flexible working and hybrid working

• Generous NHS pension scheme

• Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review

• Annual Leave - 27 Days increasing in line with service plus 8 days public holiday

• NHS discounts and more

Diversity and Inclusion

Developing a successful national service for Scotland means considering the diverse needs, perspectives, and backgrounds of everyone in Scotland. We are focused on hiring the very best talent and actively encourage applications from candidates of all backgrounds. Our aim to ensure that everyone is treated fairly, with respect, and has a positive recruitment experience—regardless of the outcome.

We welcome applications from all under‑represented groups, including racially minoritised people and disabled people. It is not essential to be in an Events and Facilities role right now—you may be returning from a career break (e.g., maternity, paternity, caring) or coming from another field. Your experiences can bring a fresh perspective to our work.

If you are considering applying and would like to discuss the opportunity, any adjustments or alternative work patterns, please contact [e-mail].

Unless otherwise stated the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.