Admin Assistant

Bupa UK; Tenbury Wells; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

25 days holiday per year

Bupa health insurance

Enhanced pension plan

Life insurance

Annual performance-based bonus

Onsite gyms or local discounts

Job summary

Bupa is seeking an Administration Assistant at St Michael's Clinic, Shrewsbury, to deliver frontline administrative support across patient pathways and clinic operations.

You will manage bookings, patient records, and enquiries while ensuring compliance with policies, data protection, and billing processes. The role emphasizes professional communication, accuracy, and confidentiality within a healthcare environment.

Qualifications

• Strong computer literacy with good knowledge of Microsoft Word and Excel.
• Excellent communication skills with a professional and courteous telephone manner.
• Strong organisational skills and ability to prioritise workload effectively.
• Problem-solving and analytical abilities.
• Ability to follow policies, procedures and regulatory requirements.
• A positive, patient-focused approach with excellent attention to detail.

Responsibilities

• Deliver a professional, efficient and effective administration service to patients, clinicians and visitors.
• Manage patient pathways from referral through to discharge, ensuring all stages are completed accurately and efficiently.
• Book new, follow-up and surgical appointments as required.
• Respond to patient enquiries and support appointment conversions where appropriate.
• Complete accurate clinical coding and support billing processes.
• Ensure clinic lists are prepared and available for scheduled clinics.
• Maintain accurate patient records and update information where necessary.
• Scan and upload patient documentation in a timely manner.
• Liaise closely with clinical teams to support patient care and clinic operations.
• Support regulatory requirements, audits and action plans within the clinic.
• Maintain the highest standards of confidentiality, professionalism and customer service.
• Provide cross-cover and support colleagues across the wider administration team when required.

Skills

Microsoft Word

Excel

Communication skills

Organisational skills

Problem-solving

Policy compliance

Tools

EMIS

Job description

Administration Assistant

Job Description

Location: St Michael's Clinic, Shrewsbury

Permanent: Full Time 37.5 hours - Monday – Friday - 0900-1700

Salary: £23,592

We Make Health Happen

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. As an Administration Assistant, you'll play a vital role in ensuring patients receive a professional, efficient, and welcoming experience throughout their healthcare journey. You'll support clinicians, coordinate patient pathways, and help maintain the high standards of service that our patients expect.

How You'll Help Us Make Health Happen

As an Administration Assistant, you'll be responsible for delivering an outstanding administrative service while supporting the smooth running of the clinic.

Key Responsibilities

• Deliver a professional, efficient and effective administration service to patients, clinicians and visitors.
• Manage patient pathways from referral through to discharge, ensuring all stages are completed accurately and efficiently.
• Book new, follow-up and surgical appointments as required.
• Respond to patient enquiries and support appointment conversions where appropriate.
• Complete accurate clinical coding and support billing processes.
• Ensure clinic lists are prepared and available for scheduled clinics.
• Maintain accurate patient records and update information where necessary.
• Scan and upload patient documentation in a timely manner.
• Liaise closely with clinical teams to support patient care and clinic operations.
• Support regulatory requirements, audits and action plans within the clinic.
• Maintain the highest standards of confidentiality, professionalism and customer service.
• Provide cross-cover and support colleagues across the wider administration team when required.

Key Skills / Qualifications

• Strong computer literacy with good knowledge of Microsoft Word and Excel.
• Excellent communication skills with a professional and courteous telephone manner.
• Strong organisational skills and ability to prioritise workload effectively.
• Problem-solving and analytical abilities.
• Ability to follow policies, procedures and regulatory requirements.
• A positive, patient-focused approach with excellent attention to detail.

Desirable

• Previous healthcare or medical administration experience.
• Knowledge of EMIS.
• Good typing skills.
• Understanding of medical terminology.
• Experience of clinical coding and billing processes.

Why Bupa?

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Annual performance-based bonus.
• Onsite gyms or local discounts where no onsite gym available.
• Various other benefits and online discounts.
• Access to Bupa Campus Clinical Training Academy to support career development.

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type

Full time

Job Area

Administration

Locations

St Michaels Clinic Limited