(**) Admin and Clerical Visits Coordinator

Children's Hospice South West; Chelmsford; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking an administration professional to support the Broomfield Community Maternity Team in Chelmsford Central Health Hub. You will manage patient records, schedule appointments, handle correspondence and ensure accurate processing of information.

The role focuses on coordinating referrals, dating scans, and communication across the maternity team and with patients, within a supportive multidisciplinary environment.

Qualifications

• Willing to complete training and learning of new digital systems.
• Good written and verbal communication.
• Computer literacy.
• Driving licence and access to a car willing to use for work.
• Some experience or transferable skills from course or previous work in digital.

Responsibilities

• Provide a comprehensive and efficient administrative service within agreed timescales, ensuring all maternity documentation is accurately prepared, processed, and maintained.
• Handle telephone enquiries promptly and professionally, seek advice when appropriate, and support clear and effective communication across the maternity and wider multidisciplinary team, as well as with patients and visitors.
• Ensure all appointments are scheduled in a timely manner, including processing maternity referrals and arranging dating scans.
• Provide administrative support to maternity staff and use relevant computer systems for booking appointments, completing referrals, and cashing up clinics to support clinicians in delivering high-quality patient care.
• Coordinate visits and offer support to community midwives and MCAs by providing telephone check-ins and ensuring appropriate safety monitoring for lone workers during home visits.

Skills

Organisational skills

Written and verbal communication

Digital systems training

Driving licence

Education

English literacy

GCSE/A-level/NVQ level

Tools

Lorenzo

ACP

Job description

Job summary

Become an integral part of the Broomfield Community Maternity Team, based at the Chelmsford Central Health Hub, where you'll contribute to providing exceptional care for expectant mothers and their families.

In this role, you'll take on a variety of administrative responsibilities, including managing patient records, scheduling appointments, handling correspondence, and ensuring the accurate and timely processing of patient information.

You'll work closely with healthcare professionals, playing a vital role in supporting the delivery of seamless maternity services. This position requires excellent organisational skills, attention to detail, and a commitment to upholding the Trust's policies, procedures, and high standards. By joining our team, you'll be part of a supportive and collaborative environment, making a positive impact on the lives of patients and their families during one of the most important times in their lives.

***Please note this post is a 6 month fixed term contract from start date***

Main duties of the job

Provide a comprehensive and efficient administrative service within agreed timescales, ensuring all maternity documentation is accurately prepared, processed, and maintained. Handle telephone enquiries promptly and professionally, seeking advice when appropriate, and support clear and effective communication across the maternity and wider multidisciplinary team, as well as with patients and visitors.

Ensure all appointments are scheduled in a timely manner, including processing maternity referrals and arranging dating scans. Provide administrative support to maternity staff and use relevant computer systems for booking appointments, completing referrals, and cashing up clinics to support clinicians in delivering high-quality patient care.

Coordinate visits and offer support to community midwives and MCAs by providing telephone check-ins and ensuring appropriate safety monitoring for lone workers during home visits.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Job responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires. for some roles i.e. roles for band 2 to 4, inclusive.

Person Specification

Knowledge and Experience

Essential

• Willing to complete training and learning of new digital systems
• Good written and verbal communication
• Computer literature
• Driving licence and access to a car willing to use for work
• Some experience or transferable skills from course or previous work in digital

Desirable

• Experience working in maternity/ women and children's
• Familiar with local computer systems- Lorenzo, ACP
• IT courses/ training

Qualifications

Essential

• Ability to read and write in English

Desirable

• Band 2 - GCSE Level Band 3 - A level NVQ3 Band 4 - NVQ Level 4 Higher National Diplomas

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Broomfield

Dukes Walk Duke street

Chelmsford

CM1 1GZ

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)