Additional Learning Support Administrator

The Bedford College Group; Dunstable; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

People’s Pension

Retail and Leisure Discounts

Professional development opportunities

Job summary

The Bedford College Group is seeking an Additional Learning Support Administrator to join the Foundation Learning and ALS department. The role involves coordinating SEND processes, managing referrals, and delivering high-quality customer service across college sites.

You will handle confidential data, maintain accurate records, and work with safeguarding and equality initiatives. Regular travel between Dunstable and Shuttleworth campuses is required.

Qualifications

• GCSE English and maths (A–C/Grade 4+ or willingness to achieve Level 2).
• Advanced Microsoft Excel, Word and PowerPoint skills requiring accurate data handling.
• Strong customer service skills and confidentiality.
• Good communication, teamwork and willingness to travel between sites.

Responsibilities

• Coordinate SEND processes including meetings, EHCPs and annual reviews, and exam access arrangements.
• Manage referrals, contact learners with additional needs and arrange ALS support.
• Provide clear advice on ALS provision and maintain high-quality customer service.
• Prepare and maintain SEND documentation and learner records across systems.
• Collaborate within ALS team while upholding safeguarding and college policies.

Skills

Excel

Word

PowerPoint

Customer service

Education

GCSE English & Maths

Job description

Role: Additional Learning Support Administrator

Location: Central Bedfordshire College – Dunstable Kingsway Campus with regular travel to our Shuttleworth campus (once a week)

Salary/Benefits: Salary is between £23,557 and £26,754 per annum DOE and Qualifications, 27 days annual leave plus Bank holidays, People’s Pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.

Hours/Weeks: 37 hours per week – 52 weeks per year

Contract Type: Permanent – Full Time

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

About The Role

We are currently seeking an Additional Learning Support Administrator to join our Foundation Learning and Additional Learning Support department at The Bedford College Group.

• SEND Processes & Compliance – Coordinate key SEND processes including support meetings, EHCP consultations and annual reviews, and exam access arrangements in line with statutory requirements.
• Student Contact & Referrals – Ensure timely contact with learners declaring additional needs, manage referrals from tutors, arrange support meetings and enable access to Additional Learning Support.
• Advice, Guidance & Customer Service – Act as a first point of contact for students and staff, providing clear advice on ALS provision and delivering a consistently high standard of customer service.
• Administrative & Record Management – Prepare and maintain accurate SEND documentation, learner files and records, support CogNassist processes, and ensure data is logged, tracked and filed correctly.
• Teamwork, Safeguarding & Professional Standards – Work collaboratively within the ALS team while upholding safeguarding, EDI, health & safety and training responsibilities in line with College policies.

About You

Qualifications & Professional Development – GCSE English and maths (A–C/Grade 4+ or willingness to achieve Level 2), with commitment to achieving Level 3 Business and ongoing skills development.

Customer Service & Confidentiality – Minimum two years’ experience in a customer‑focused role, handling confidential information professionally and delivering high‑quality, welcoming support.

Administration, IT & Accuracy – Advanced Microsoft Excel, Word and PowerPoint skills, with strong ability to accurately record, track and retrieve data and documents across paper and digital systems.

Communication, Teamwork & Values – Confident communicator across all channels, able to work independently and collaboratively, contribute positively to teams, and demonstrate College values including inclusivity and student‑centred practice.

Professional Conduct, Safeguarding & Flexibility – Committed to safeguarding, health & safety and professional boundaries, adaptable to changing workloads, flexible in working times, and able to travel independently across College sites.

Interviews to be held: to be confirmed

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

About The Bedford College Group

The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.

Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire:Bedford College, Central Bedfordshire College andTreshamCollegein the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough;ShuttleworthCollege,a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for MotorsportalongsideSilverstonerace circuit.To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kelling which offer IT training.

Safeguarding our Students

The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group's policy on Employment of Ex-Offenders is attached to this vacancy.

Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.