Ad Operations Manager

Netflix; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading entertainment service is seeking an Ad Operations Manager to enhance campaign execution and operational efficiencies. The role involves collaboration with various teams to ensure effective ad delivery across EMEA markets. The ideal candidate will have a strong background in Ad Tech, project management, and communication skills, capable of simplifying complex workflows and driving performance metrics.

Qualifications

• Experience in Ad Tech and/or Ad Operations with project management methodologies.
• Proven track record in delivering effective solutions for ad operations management.

Responsibilities

• Monitor campaign execution excellence and ensure SLA adherence.
• Manage outsourced vendors and develop metrics for performance measurement.

Skills

Ad Tech

Project Management

Communication

Tools

JIRA

Zendesk

Airtable

Job description

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films, and games across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

12 month Fixed Term Contract

At Netflix, our mission is to entertain the world through stories that are shared at the right place and at the right time. The Ad Operations team is core to ensuring efficient, secure, and sustainable distribution of consumer advertising. In this role, you will design, optimize, and support operational solutions that are both locally relevant and globally impactful.

We’re looking for a savvy Ad Operations Manager to develop and scale campaign execution. As part of the Ads Channels Operations organization, you will partner with Account Management, Marketplace, and Ads Product teams to ensure effective post-sales processes and workflows for managing last-mile delivery in the EMEA markets.

Curiosity, ad tech knowledge, and a meticulous approach to scaling and operational efficiencies are key to success. Our ideal candidate is an expert in the ad ecosystem with a passion for innovative creative formats and experience in linear advertising and Dynamic Ad Insertion.

In this role, you will

1. Monitor and ensure campaign execution excellence, SOX compliance, and SLA adherence across all channels (Live, Programmatic, Direct).
2. Handle Tier 2 campaign escalations requiring product and engineering support.
3. Capture business requirements and recommend enhancements for efficient workflows and faster delivery.
4. Ensure post-sale revenue maximization for partner-led transactions.
5. Iterate and test new tooling features and ad formats with the Ads and Consumer Product teams to ensure successful Alpha launches.
6. Manage outsourced vendors to scale operations, ensuring BCP and vendor diversity.
7. Determine tooling versus staffing needs for efficient Ad Operations execution and maximize engineering output.
8. Manage training and educational programs for Ad Ops.
9. Oversee third-party tools needs and implementation (JIRA, Zendesk, Airtable).
10. Develop metrics and measure performance against business requirements, aligning improvement projects to bridge operational shortfalls and identify future opportunities. Collect data to identify root causes.
11. Identify, optimize, and execute workflows supporting quality output and cost-saving initiatives for Ad Operations.

The ideal candidate has

• Ad Tech and/or Ad Operations experience with project management methodologies and certifications.
• Experience working with Advertising Systems and Technology (CRM, OMS, Ad Servers, Task Management, Reporting).
• Experience in linear-based advertising and dynamic ad insertion.
• Strong skills in building cross-functional relationships, developing insights, managing projects, and articulating success.
• Proven track record of delivering effective solutions for ad operations management through tooling, UAT, and vendor partnerships.
• Ability to simplify complexity, manage large data sets, and prioritize effectively.
• A data-driven approach to problem-solving and accountability for deliverables.
• Experience in tooling and workflow implementation, including issue resolution and end-to-end analysis.
• Ability to operate effectively in ambiguity and adapt as needed.
• Excellent communication skills and attention to detail.
• Experience supporting multiple regions and time zones.
• Fluent in English; additional languages (French, Italian, Spanish, German) are a plus.

Inclusion is a value at Netflix. If you require accommodations during the hiring process, please contact your recruiting partner. We are committed to diversity and equal opportunity, welcoming applicants regardless of race, religion, gender, sexual orientation, age, disability, or other status.