ACS Practice Lead (Products Vertical)

Oracle; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading company seeks an ACS Practice Lead to drive consulting service delivery for Oracle NetSuite's customers. The role involves leading a team, managing client relationships, and ensuring high-quality service standards. Ideal candidates will possess substantial ERP consulting experience and strong leadership skills in a dynamic, hybrid working environment.

Benefits

Competitive salaries

Flexible working

Employee Assistance Program

Medical and life insurance

Retirement planning benefits

Qualifications

• 8+ years of experience in ERP consulting or delivery.
• Proven leadership or staff management experience.
• Exceptional verbal and written communication.
• Excellent client management skills.

Responsibilities

• Lead delivery of subscription consulting services for ACS customers.
• Drive team performance and manage individual development.
• Ensure high customer satisfaction and relationship management.

Skills

Leadership

Client Management

Communication

Job description

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ACS Practice Lead (Products Vertical), London

Client: Oracle

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d0056896370f

Job Views: 3

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

What you’ll do

Oracle NetSuite is reinventing the engagement model for our growing install base of customers. We have created an umbrella subscription service that provides functional and technical expertise to drive continuous improvement and value to our customer’s Oracle NetSuite ERP solutions.

Leadership:

• Lead a growing portfolio of ACS customers and manage delivery of subscription consulting services
• Drive team and individual performance to achieve Target and Stretch Goals against a Balanced Performance Scorecard
• Hire, develop, and manage a team of new and experienced resources
• Provide coaching and mentorship to new employees and support in career growth and development
• Build your team’s expertise and confidence in ACS delivery work, assess performance, and give prompt and assertive feedback
• Conduct regular 1:1 meetings with direct reports and matrix-assigned reports
• Handle day-to-day administrative tasks including time approvals, holiday and expense management and reporting
• Create and execute new programs, processes, and ACS initiatives
• Prepare and communicate quarterly check-ins and annual performance reviews for direct reports
• Work alongside the sales teams and assist in driving new ACS sales and renewals

Delivery of ACS Services:

• Responsible for adhering to the highest quality standards and performance metrics for ACS Delivery
• Increase the value of the NetSuite application for customers
• Follow and promote ACS methodologies for delivery services
• Responsible for a portfolio of customers subscribed to ACS services to ensure quality and responsiveness for ACS reviews and case work using a team of global resources
• Coordinate the intake of new ACS customers via the SuiteReview methodology
• Work with Sales, Support, Delivery, and Product organizations to ensure effective overall customer experiences
• Achieve team utilization and renewal targets for ACS

Ensure High Customer Satisfaction:

• Become a trusted advisor to the customer through the initial intake process and throughout their ACS engagement
• Display and mentor strong customer relationship skills
• Team with ACS Directors, Account Management, and Client Management teams to promote user adoption and effective use of NetSuite
• Monitor and follow up on customer satisfaction feedback as it relates to surveys or escalations

Skills and Qualifications needed:

• 8+ years of experience in ERP consulting or delivery
• Proven leadership or staff management experience
• Exceptional verbal and written communication
• Excellent client management skills and the ability to work with customers to achieve their business goals

#LI-Hybrid

Why work at Oracle

• Join a global workplace where you can make an impact.
• We offer competitive salaries and exciting benefits – along with flexible and remote working to suit your lifestyle.
• Get access to development opportunities that can advance your career, an Employee Assistance Program to support your mental health, and core benefits such as medical, life insurance, and access to retirement planning.
• Be yourself in an inclusive culture where employee resource groups champion our diverse communities.

Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, countries, and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

At Oracle, we believe that innovation starts with diversity and inclusion, and to create the future, we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodations to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.