Accounts Receivable & Debt Recovery Specialist

Connect2Luton; Luton; On-site; GBP 23,000 - 30,000; Full time

Job summary

Connect2Luton is recruiting an Accounts Receivable Officer to drive debt recovery and income management for Central, Trading Services and Adult Social Care invoices. You will document procedures, test enhancements and train new users of the Financial Debtors system.

Role includes contacting debtors early, negotiating payment plans, maintaining records, and ensuring VAT and billing accuracy. You will handle disputes and contribute to performance reporting and system improvements.

Qualifications

• Experience in Finance or debt collection environment.
• Experience dealing with enquiries from members of the public.
• Proficient with Microsoft Office; able to extract and analyse data.
• Familiar with Civica Financials or equivalent software.

Responsibilities

• Delivery and recovery of debts for multiple council invoices.
• Maintain accurate case records and up-to-date notes.
• Produce regular performance data and aged debt analysis.
• Investigate and respond to debtor queries and disputes.
• Assist with testing and training of new financial debt systems.

Skills

Debt collection

Customer service

Data analysis

MS Office

English communication

Education

AAT or NVQ in finance

Tools

Civica Financials

Finance software

Job description

Connect2Luton is recruiting an Accounts Receivable Officer to drive debt recovery and income management for Central, Trading Services and Adult Social Care invoices. You will document procedures, test enhancements and train new users of the Financial Debtors system.

Role includes contacting debtors early, negotiating payment plans, maintaining records, and ensuring VAT and billing accuracy. You will handle disputes and contribute to performance reporting and system improvements.