Accounts Administrator

Brewers Decorator Centres; Southampton; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a dynamic family-run business as a part-time Accounts Administrator, where you'll provide essential administrative support to the South Support team. This role emphasizes credit control and customer service, ensuring smooth operations across branches. You'll be part of a supportive environment that values colleague development and teamwork. With competitive pay and a comprehensive benefits package, this position offers a unique opportunity to contribute to a well-established company while enjoying the flexibility of part-time hours. If you're organized, proactive, and passionate about customer service, this role is perfect for you.

Benefits

31 days holiday including bank holidays

Free life assurance

5% employer contribution to pension

Wagestream access

Colleague discounts

Employee Assistance Programme

Medicash healthcare claims

Cycle to Work Scheme

Staff uniform and cleaning tax relief

Comprehensive Induction Programme

Qualifications

• Proven track record in customer service and administration roles.
• Experience with cash handling and credit control processes.

Responsibilities

• Chase and recover outstanding payments from customers.
• Manage credit control processes and maintain customer records.
• Provide administrative support and training to branches as needed.

Skills

Customer Service

Organizational Skills

Communication Skills

Initiative

Cash Handling

Education

Experience in Administration

Experience in Accounts and Credit Control

Tools

Microsoft Word

Microsoft Excel

K8 POS System

Job description

Southampton

24 hours per week

Wednesday to Friday

Competitive Salary Plus Pension And Benefits Package

We have an excellent opportunity for a part time Accounts Administrator to join the South Support team based at our Brewers Decorator Centre in Southampton - Chandlers Ford, to provide effective and efficient administrative support to the region focusing on credit control and other general administration duties, ensuring the highest standards of customer service and adherence to Company Policy are maintained.

As a family run business we are proud of our long history within our industry and the growth of our branch network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’. To find out more about working with us visit www.Brewers.co.uk/careers.

We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.

As an Accounts Administrator with Brewers, some of your responsibilities will include:

• Making contact with customers by the appropriate means to chase and recover outstanding monies or arranging for others to do so.
• Managing the credit control process using local knowledge and reference to Company Systems.
• Establishing and building good relationships with customers over all aspects of credit/cash/accounts payments.
• Dealing effectively with customer queries and complaints relating to their accounts.
• Efficient processing of new customer credit and cash card accounts.
• Maintaining customer records and credit limits on credit accounts.
• Reviewing credit limit reports.
• Filing documentation daily (by location) and organising disposal as appropriate.
• Follow all relevant procedures regarding manual dockets, cash refunds and returns notes to ensure completeness and accuracy of records.
• Maintaining records and issuing manual documentation to all branches within the Region.
• Ensuring till discrepancies are investigated and reported.
• Visiting branches to provide support and training as required.
• Producing correspondence (and quotations) as required.

Essential

Who we are looking for to join our team:

• An experienced administrator with a proven track record in a customer service role.
• Experience of daily cashing up procedures.
• Experience of Accounts and Credit Control processes.
• You will have strong organisational skills with the confidence to effectively plan and prioritise your workload.
• You will be confident working on your own initiative.
• Friendly and approachable manner with the ability to communicate with people at all levels.
• Excellent telephone manners and communication skills.
• An understanding of the importance of working well as part of a team and being able to positively contribute towards the team environment.
• Proficient in the use of Microsoft Word and Excel to an intermediate level.

Desirable

• Ability to use Excel to analyse data.
• Knowledge of K8/or similar POS system.
• Flexibility to cover additional hours/holidays would be advantageous.

In return, we offer a comprehensive benefits package consisting of:

• Competitive rates of pay.
• 31 days holiday including bank holidays increasing with service.
• Free life assurance.
• 5% of your salary employer contribution to the pension plan (subject to employee contributions).
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it.
• Brewers Colleague discounts give you huge savings on your home improvements.
• Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents.
• Access to Medicash, an optional funded scheme where you can claim money back for the most common routine healthcare treatments.
• Discounts and rewards with selected partners - major high street brands, supermarkets etc.
• Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis.
• Staff uniform and uniform cleaning tax relief.
• Comprehensive Induction Programme.
• After a qualifying period, you will also be eligible for additional benefits such as profit-related pay, enhanced Maternity and Paternity pay and a chance to use one of our two Company Holiday Homes in Cornwall or the Lake District.

To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.

Please note - this role may be removed from listings before the closing date if we are successful in finding an appointment.

Please ensure you fully complete the application process if you wish to be considered for this position. Due to the number of applications we receive, we are unable to respond to any applicants that do not complete the process.