Account Specialist

Randstad UK; Witney; On-site; GBP 24,000 - 32,000; Full time

Job summary

Randstad UK is seeking an On-Site Operations Guru in Witney, England. You will be the backbone of client presence, ensuring every worker’s journey from day one to last is seamless, organized and positive.

You will split time between face-to-face stakeholder engagement and keeping back-office systems running smoothly, managing up to 150 temporary staff and driving engagement with clients on-site.

Qualifications

• Genuine enjoyment in helping people and resolving employee issues with empathy.
• Strong administrative and data-management capabilities.
• Comfort with software or databases and the ability to pick up new tools quickly.
• Organised, dependable and able to own the operational side of a busy account.

Responsibilities

• Engage workers and clients; manage daily engagement for up to 150 temporary staff.
• Host face-to-face client service meetings and run worker surgeries to resolve issues.
• Onboard new starters and ensure a strong start in their role.
• Maintain 100% accurate live data within systems and databases.
• Oversee lifecycle events including check-ins, extensions, ER cases and leaver processes.
• Handle PO administration, emails and phone communications, and support the recruitment function.
• On-site knowledge sharing to support Account Manager and growth objectives.

Skills

People person

Admin guru

Tech-savvy

Proactive problem solver

Job description

• Location: Witney, England, United Kingdom
• Flexibility: 8 hours per day 8.30am to 5.30pm with an hour for lunch
• Position Type: Engagement, Administrative and Growth

Are You the Ultimate "Go-To" Person?

We aren’t looking for a typical recruiter. We are looking for an On-Site Operations Guru and a master of client and worker engagement.

You will be the backbone of our presence at one of our most prestigious client sites in Witney, ensuring every worker’s journey from day one to their last is seamless, organized, and positive.

What You’ll Be Doing:

You will split your time between face-to-face stakeholder engagement and keeping our back office systems running like clockwork. Your core responsibilities will include:

• Worker & Client Engagement: Act as the primary face of the service. You will manage daily worker engagement for up to 150 temporary staff, host face-to-face client service meetings, and run "worker surgeries" to solve day-to-day workplace hurdles.
• The Onboarding Architect: You'll ensure that all new starters have the best start in their new role by meeting with them regularly throughout their first few weeks.
• System & Data Specialist: Maintain 100% accurate live data within our systems and databases.
• Lifecycle & ER Management: Conduct regular formal check-ins with staff, proactively handle assignment extensions, manage Employee Relations (ER) cases, and oversee the end-to-end leaver process.
• Financial & Admin Gatekeeper: Take charge of Purchase Orders (POs), monitor email and phone communications, and provide robust administrative support to the wider recruitment function.
• Account Knowledge Specialist: You'll use your position on site to gain knowledge and report back to the Account Manager to support our growth and relationship objectives.

Why You’ll Love This Role:

• Working with a great client: You'll be based at the heart of our clients operations in their fantastic head office facility in Witney.
• Global Impact: You’ll be joining Randstad, one of the world's largest, leading recruitment organizations, gaining invaluable experience with enterprise-level technology and world-class clients.
• Autonomy with your schedule: You'll be empowered to make this role your own, creating your own daily work and engagement schedules.

Who You Are:

• People Person (Without the Pitch): You genuinely enjoy helping people, managing stakeholders, and resolving employee issues with empathy and professionalism.
• Admin Guru: You have a "black belt" in administration, high attention to detail, and top-tier data management skills.
• Tech-Savvy: Experience with software, or advanced databases is a massive win. If not, you are the type of person who easily picks up new software in an afternoon.
• Proactive Problem Solver: You are organized, dependable, and thrive when taking ownership of the operational side of a busy account.

Inclusivity Statement:

We are an inclusive employer. Should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please reach out to our Internal Talent Acquisition team, and we will be happy to support you.