Account Renewal & Growth Specialist

DataCore Software GmbH; Reading; Hybrid; GBP 40,000 - 62,000; Full time

Job summary

DataCore Software is seeking a Customer Success Specialist to own a portfolio of existing customers and drive renewal and growth. You will manage renewals, retention, and expansion across the DataCore and PixitMedia offerings, partnering with Sales, Pre-Sales, and Operations to secure renewals and minimize churn.

You will maintain in-depth account knowledge, identify expansion opportunities, and report activity in Salesforce to support accurate forecasting and quarterly results.

Qualifications

• Bachelor's degree or equivalent.
• 3–5 years of experience in IT/SaaS sales or customer success.
• Hands-on experience with Salesforce or a similar CRM.
• Excellent verbal and written communication in English.

Responsibilities

• Own full commercial responsibility for renewals, retention and account growth.
• Drive renewals and expansion revenue across DataCore and PixitMedia.
• Collaborate with Sales, Pre-Sales and Operations to secure renewals and mitigate churn.
• Maintain Salesforce with accurate data and provide forecasting-ready activity reports.

Skills

Salesforce experience

English communication

Account growth

Education

Bachelor's degree or equivalent

Tools

CRM (Salesforce)

Job description

DataCore Software is seeking a Customer Success Specialist to own a portfolio of existing customers and drive renewal and growth. You will manage renewals, retention, and expansion across the DataCore and PixitMedia offerings, partnering with Sales, Pre-Sales, and Operations to secure renewals and minimize churn.

You will maintain in-depth account knowledge, identify expansion opportunities, and report activity in Salesforce to support accurate forecasting and quarterly results.