Account & Operations Manager - IT Consultancy

Zero Surplus; Cambridge; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading IT Consultancy in Cambridge is seeking an operationally savvy individual for a key role supporting senior leadership. The position involves account management, overseeing a new PSA Tool, and organizing resources, with opportunities for growth into project management. Ideal for someone with relevant experience and a passion for technology, the role offers a supportive environment with future progression potential.

Benefits

Regular social meet ups

Welcoming work environment

Future progression opportunities

Qualifications

• Minimum 2 years' experience in an administrative or operational position.
• Familiarity with software and technical tools.
• Excellent phone manner and strong attention to detail.

Responsibilities

• Manage key business accounts and ensure customer success.
• Lead implementation and usage of PSA Tool.
• Resource scheduling and handling mainline inquiries.
• Assist senior leadership with diary management.

Skills

Interpersonal Skills

Technical Understanding

Organizational Skills

Attention to Detail

Communication Skills

Job description

Are you tech-savvy? Do you have strong communication skills, and have no issue working in a front-line position as a key contact for customers? Are you highly organised with a passion for operations and with a strong attention to detail?

If that sounds like you, we have a fantastic career opportunity with a leading IT Consultancy with offices in central Cambridge.This is a new and varied position required to support the senior leadership team in their plans for both scaling and increasing the productivity of the business.

You will take a leading role in the implementation and correct usage of a new PSA (Professional Services Automation) Tool, as well as other internal functions that need key oversight. You will also perform an Account Management/Customer Success role for key business accounts and support senior IT staff with diary management and resource scheduling.

We view the position as a great opportunity for somebody from an operational/administrative background with technical ability, to take a position that long term, could grow further into Account / Project Management.

Key Duties

• Account Management of key business accounts - First line contact for key business accounts, ensuring customer success and efficient scheduling of support.
• Lead for PSA Tool - You will take a leading role as a key champion for a new PSA Tool being implemented to ensure its ongoing successful integration and effective usage.
• Resource Scheduling & PA Duties - Take responsibility for some email responses for SLT, ensuring important requests/requirements are handled efficiently.
• Mainline - Be a key contact for handling mainline enquiries, taking some pressure off the technical team, and ensuring calls are routed and handled with priority.
• Project Management - Take a project management role for new operations/technical changes internally.

Key Experience

• Minimum 2 years' experience in an administrative/operational position
• Great interpersonal skills, both internally and externally
• Technical understanding and ability (We need somebody who isn't scared of software, and has a keen interest in learning and championing it across the business)
• Highly organised, with a strong attention to detail
• Excellent phone manner

This is a Monday to Friday position, normal office working hours (Office based to bed in but quickly moving to a hybrid set up if required) with regular social meet ups, the company has a welcoming and relaxed working environment, and is made up of experienced IT professionals with a good sense of humour who you can learn from to build your career. Future progression opportunities will be available for candidates with the right attitude and work ethic.