Account & Operations Manager - IT Consultancy

ZipRecruiter; Cambridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Consultancy in Cambridge seeks a skilled professional for a varied role focusing on Account Management and PSA tool implementation. The position offers opportunity for growth into Account/Project Management, requiring strong organizational and technical abilities.

Qualifications

• Minimum 2 years' experience in an administrative/operational position.
• Great interpersonal skills.
• Technical ability and keen interest in learning software.

Responsibilities

• Manage key business accounts and ensure customer success.
• Lead the integration of a new PSA tool.
• Coordinate resource scheduling for senior leadership.

Skills

Interpersonal skills

Technical understanding

Organizational skills

Attention to detail

Phone manners

Job description

Job Description

Are you tech-savvy? Do you have strong communication skills, and have no issue working in a front-line position as a key contact for customers? Are you highly organised with a passion for operations and with a strong attention to detail?

If that sounds like you, we have a fantastic career opportunity with a leading IT Consultancy with offices in central Cambridge.This is a new and varied position required to support the senior leadership team in their plans for both scaling and increasing the productivity of the business.

You will take a leading role in the implementation and correct usage of a new PSA (Professional Services Automation) Tool, as well as other internal functions that need key oversight. You will also perform an Account Management/Customer Success role for key business accounts and support senior IT staff with diary management and resource scheduling.

We view the position as a great opportunity for somebody from an operational/administrative background with technical ability, to take a position that long term, could grow further into Account / Project Management.

Key Duties

• 
  Account Management of key business accounts - First line contact for key business accounts, ensuring customer success and efficient scheduling of support.




• 
  Lead for PSA Tool - You will take a leading role as a key champion for a new PSA Tool being implemented to ensure its ongoing successful integration and effective usage.




• 
  Resource Scheduling & PA Duties - Take responsibility for some email responses for SLT, ensuring important requests/requirements are handled efficiently.




• 
  Mainline - Be a key contact for handling mainline enquiries, taking some pressure off the technical team, and ensuring calls are routed and handled with priority.




• 
  Project Management - Take a project management role for new operations/technical changes internally.

Key Experience

• Minimum 2 years' experience in an administrative/operational position




• Great interpersonal skills, both internally and externally




• Technical understanding and ability (We need somebody who isn't scared of software, and has a keen interest in learning and championing it across the business)




• Highly organised, with a strong attention to detail




• Excellent phone manner

This is a Monday to Friday position, normal office working hours (Office based to bed in but quickly moving to a hybrid set up if required) with regular social meet ups, the company has a welcoming and relaxed working environment, and is made up of experienced IT professionals with a good sense of humour who you can learn from to build your career. Future progression opportunities will be available for candidates with the right attitude and work ethic.