Account & Operations Manager

Growth Kitchen; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Predictable working hours

Competitive salary

Pension Scheme

Stock options

25 days of holiday + bank holidays

Job summary

A fast-growing foodtech startup seeks a talented Operations Manager to oversee and train franchise kitchens across the UK. You will engage with 30+ kitchen partners, ensuring they operate smoothly and maintain high standards while fostering their growth. The role requires traveling nationally, where you will support kitchens in delivering excellence in food preparation and operational efficiency. This position offers predictable hours, no weekends, competitive salary, and significant responsibilities in a dynamic startup environment.

Qualifications

• 1-4 years of work experience in a restaurant or hospitality role.
• Excited to learn and collaborate effectively with others.
• Fluent in English and legally able to work in the UK.

Responsibilities

• Train new franchisees in cooking our brands.
• Engage in commercial discussions with franchisees.
• Conduct regular on-site checks and operational support.
• Manage a cluster of 30+ kitchen partners and their performance.
• Assist in kitchen operations and resolve issues.

Skills

Training and coaching

Commercial awareness

Communication skills

Operational management

Job description

Overview

Note: applicants welcome from the Bristol/Cardiff region!

Growth Kitchen is on a mission to make eating great food the norm. Our platform enables kitchen operators to sell well-known restaurant brands, such as The Athenian from their existing kitchens.

We are looking for talented individuals to help grow and oversee our operations across the UK, working closely with kitchens and brands to change the landscape of the restaurant industry. You will travel to our network of third party delivery kitchens to ensure that our franchisees are operating smoothly and cook our food to high standards, and help our kitchen partners maximise their success through strategic support and management. You will be hands-on, train kitchens and communicate professionally with customers, and be interested in the commercial aspects of running a business and optimising for success. The role requires travelling nationally (paid) 80% of the time.

Responsibilities

• Train new franchisees: help them learn how to cook our brands
• Have commercial conversations with franchisees, helping them grow their business with us
• Run regular checks on-site, help them cook more accurately and better
• Work with teams and managers in partner kitchens to help them do their job better, operationally and commercially
• Manage a cluster of 30+ kitchen partners, owning their growth trajectory and week to week performance
• Support partners by getting hands on in the kitchen, and solving site issues when they arise

This is an incredible opportunity to join an exciting high growth start-up in the foodtech space, where you will be given a lot of responsibility early on, and a lot of autonomy to achieve your goals, and where progression opportunities will be exciting as the business grows. It is a great way to transition out of being hands-on in a single kitchen, perhaps running a small team, to working with many kitchens and helping them run smoothly.

Requirements

• 1-4 years of work experience in a restaurant/hospitality role as an AGM or GM of a single site or similar
• Excited to learn and figure things out, asking great questions and being open to coaching
• Excited to travel and visit kitchens across the UK, talk to customers and help them cook our food well
• Friendly, positive, and clear communicator and enjoy meeting new people
• Fluent in English and right to work in the UK is a must

Benefits

• Work directly with and learn from the best food delivery brands
• Predictable working hours, no weekends
• Be part of a fast-growing startup
• Competitive salary
• Pension Scheme
• Stock options
• 25 days of holiday + bank holidays