Account Manager (Cardiff)

Shoptalk; Cardiff; On-site; GBP 40,000 - 70,000; Full time

Benefits offered by this job

OTE £70k (uncapped)

Job summary

EatClub is scaling its UK presence and seeks an Account Manager to own relationships with restaurant partners, drive retention and growth, and work with internal teams to optimise campaigns and reporting.

You’ll balance field visits with data analysis, build a portfolio across your territory, and influence partner success through proactive, data-driven conversations.

Qualifications

• 1-3 years’ experience in Account Management, Customer Success, or a commercial role.
• Experience with retention, churn reduction or revenue-related goals.
• Strong organisational and communication skills.
• Comfort balancing autonomy with structured ways of working.
• Experience managing a partner portfolio across field and desk-based work.

Responsibilities

• Visit and build strong relationships with restaurant partners across your territory.
• Monitor partner performance using dashboards and data insights.
• Identify risks early and proactively reduce churn through consultative conversations.
• Lead onboarding, activation, and optimisation for new partners.
• Spot and deliver growth opportunities, including campaigns, upsells, and new features.
• Balance field visits with desk-based planning and analysis.
• Provide feedback and contribute ideas to improve account management processes and reporting.

Skills

Account Management

Customer Success

Communication

Organisation

Relationship Building

Data Analysis

Job description

About EatClub

At EatClub, we believe restaurants and bars are the beating heart of every city’s culture. Whether it's discovering a hidden gem, grabbing a late-night takeaway, or meeting friends for a drink, our mission is simple: help the hospitality industry thrive through smart, powerful tech.

Our platform helps over 4 million customers discover top restaurants and access real-time deals that save them up to 50% off the bill. We empower more than 8,000 venues to fill empty tables, increase foot traffic, and maximise revenue.

Recently ranked #11 on the 2025 Deloitte Tech Fast 50! #1 app in Food & Drink and awarded Australia's Fastest Growing Tech Company by the AFR in 2025. Now is an exciting time to join our team. Initially co-founded by Marco Pierre White and leaders in the food tech scene, we're now a 150+ person scaleup that's growing fast and making waves in the industry.

Why You’ll Love Working With Us

• Join a high-growth, international business at an exciting stage of the UK expansion
• A balanced role combining autonomy, structure, and meaningful support
• Shape how the Account Management function grows and scales
• Work closely with high-quality restaurant partners, influencing their success
• Be part of a collaborative culture that values thoughtful execution and continuous improvement
• £40k base + eligible to participate in KPI-based commission scheme (OTE £70k) - uncapped earning potential

A Day-in-a-Life of our Account Manager

This role exists because we’re scaling quickly in the UK. As an Account Manager at EatClub, you’ll act as the “mayor” of your patch, taking full ownership of your portfolio, building trusted relationships with restaurant operators, and using data to guide decisions.

Some days you’ll be in the field visiting partners, helping them succeed and unlocking growth opportunities. Other days you’ll review performance dashboards, plan interventions, and use your commercial judgment to reduce churn and maximise long-term value.

You’ll make smart, autonomous decisions while collaborating with internal teams to improve processes, campaigns, and reporting. Your work will directly impact partner success and the growth of EatClub in your territory, shaping the experience of both restaurants and their customers in the city.

On any given week, you will be:

• Visit and build strong relationships with restaurant partners across your territory
• Monitor partner performance using dashboards and data insights
• Identify risks early and proactively reduce churn through consultative conversations
• Lead onboarding, activation, and optimisation for new partners
• Spot and deliver growth opportunities, including campaigns, upsells, and new features
• Balance field visits with desk-based planning and analysis
• Provide feedback and contribute ideas to improve account management processes and reporting

Type of projects you’ll be working on at EatClub…

• Own and optimise a portfolio of restaurants, ensuring long-term retention and growth
• Design and test interventions to improve partner performance and satisfaction
• Collaborate with internal teams to refine account management playbooks and reporting
• Participate in scaling efforts, helping shape processes and workflows in a rapidly growing business
• Support new market launches and help establish local best practices
  

You have…

• 1-3 years’ experience in Account Management, Customer Success, or a commercial role
• Experience working to retention, churn reduction, or revenue-related goals
• Strong organisational and communication skills, both in-person and in writing
• Comfort balancing autonomy with structured ways of working
• Confidence managing a portfolio across field and desk-based work

It would be extra awesome if you also had…

• Experience in food tech, hospitality, marketplaces, or SaaS
• Exposure to territory-based or field-led roles
• Enjoyment of data analysis and performance reporting
• Interest in process improvement and helping build scalable ways of working
  

You are…

• Curious, proactive, and confident in building relationships with partners
• Motivated to take ownership of outcomes while valuing support and collaboration
• Comfortable mixing partner-facing work with data analysis and planning
• Adaptable and effective in a scaling environment where processes are evolving
• Passionate about delivering real value to partners, not just ticking boxes

If you do a good job…

You’ll grow your territory’s portfolio, improve partner retention and performance, and have a visible impact on EatClub’s expansion in the South East West. Your work will directly contribute to each city’s culture. Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales across the business.

Maybe this role is not for you if….

• You prefer fully structured processes with little room to influence outcomes
• You want purely desk-based or purely field-based work
• You’re uncomfortable using data to guide conversations with partners
• You’re not interested in improving how things are done over time

We are currently interviewing for roles starting on August 11th. Selected candidates will be expected to begin on that day.