Operations Manager - South West

Thomas Franks; United Kingdom; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Wider wallet scheme

Free meals on duty

Volunteers leave

Enhanced parental leave

Refer a friend bonus

Training & development

Team & company events

Employee assistance programme

Career progression

Job summary

Thomas Franks is looking for an Operations Manager to lead multi-site contract catering operations from our Hook Norton base near Banbury. You will own P&L, business development strategy and people management for the Operational Division across the South West region, delivering outstanding service and food standards.

The role requires proven senior operations experience, strong client relationships, exceptional financial control, and the ability to work autonomously, remotely, and with a

Qualifications

• Proven senior operations management experience in contract catering.
• Ability to lead multi-site operations and manage P&L.
• Strong client relationship building and service delivery focus.
• Excellent financial control and cost management skills.
• Autonomous, with leadership presence and team development.

Responsibilities

• Take full accountability for the P&L and operational performance.
• Lead business development strategy and people management for the division.
• Deliver outstanding customer service and food standards.
• Develop a positive culture and ensure high standards across sites.
• Support Regional Director and oversee multi-site operations remotely where needed.

Skills

Operations management

Contract catering

Financial management

People management

Client relationship building

Communication

Leadership

Strategic thinking

Job description

Contract: Full Time , Permanent
Salary: £ 60,000 per annum
Hours: 40 per week

Our head offices based in the beautiful village of Hook Norton near Banbury. Here you will find our teams of finance, HR, purchasing, marketing & creative that support all of our locations across the Thomas Franks family. There is ample parking space available when visiting.

We are looking for an Operations Manager with a passion for food and creating and maintaining the highest quality food standards. The role will be focusing on high calibre contracts working with our clients within the South West region. The successful candidate will enjoy working with people and creating great relationships with clients, managers and team members. They will enjoy supporting and developing excellence, adding value to all that they do, delivering on target financially, and leaving a positive footprint every day.

The successful applicant will have proven previous experience of working at an operational level within the contract catering or hospitality industry for clients with exceptional standards and will be keen to work as part of our exceptional leadership team.

As Operations Manager, you will have full accountability for the P&L, business development strategy and people management & development for the Operational Division in your area. You will employ a commercial focus delivering fantastic customer service and outstanding food and will develop a positive and motivating culture.

The role will be to support the Regional Director and the division will cover a leading and exclusive client base, with exceptional and consistent standards.

Candidate requirements:

• Passion and knowledge of great contemporary fresh food and service
• Experience of delivering exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards.
• The ability to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses.
• Strong motivation skills with a lead by example approach
• Outstanding financial management skills - commercial and fixed price
• An appreciation of innovative marketing and merchandising skills which can be delivered by our Creativity Team.
• HR best practice and retail skills
• The right to work permanently in the UK.
• Able to undertake an enhanced DBS and provide references covering full 5 years and overseas police checks
• Have proven experience in the area of compliance.
• Excellent listening, written and verbal communication skills (in English) and able to articulate and communicate effectively at all levels.
• Knowledge of office management systems
• Outstanding organisational, analytical and time management skills and ability to create effective processes and procedures. A team player, but able to work autonomously and remotely.
• Experience of working in a multi-site/mobile/remote capacity.

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.