Account Manager - Unified Comms

Dome Cleaning, Inc.; Fareham; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic and growing team as an Account Manager in Fareham, where you'll manage customer accounts in the Unified Communications sector. This role offers a fantastic opportunity to develop your career in a supportive environment that values growth and employee well-being. You will be responsible for building strong relationships with clients, identifying sales opportunities, and ensuring a smooth transition for new accounts. With a commitment to employee development and a range of exciting perks, this is a perfect opportunity for those looking to make a significant impact in a thriving company.

Benefits

Holiday rising with each year of service

Your Birthday Off

Christmas Closure

Free eye tests & support towards glasses

Gym Discounts

Employee Assistance Programme

Regular events and activities

Company pension scheme

Qualifications

• Experience in account management and building customer relationships.
• Strong knowledge of telecoms and IT services is essential.

Responsibilities

• Manage a portfolio of accounts and maintain strong customer relationships.
• Identify sales opportunities and manage monthly contract renewals.

Skills

Account Management

Telecoms Knowledge

IT Services Knowledge

Sales Skills

Customer Relationship Management

Education

Bachelor's Degree in Business or related field

Tools

CRM Systems

Data Management Tools

Job description

Account Manager Service Delivery

The Service Delivery team are one of our fastest growing teams, and we are looking for a new Account Manager to join them. Based in our newly refurbished Fareham offices and reporting into our Head of Service Delivery, you will be involved in managing a wide number of customer accounts within the Unified Communications area.

This would represent a great opportunity if you're looking to take your career as an Account Manager working in unified comms to the next level—a fantastic role with a proven development track, in a growing company committed to the growth of our employees.

What do we offer?

• Holiday rising with each year of service
• Your Birthday Off - after all it's the most important day of the year!
• Christmas Closure in addition to your annual leave
• Free eye tests & support towards glasses
• Gym Discounts
• Our Employee Assistance Programme offering confidential Wellbeing Support
• Regular events and activities throughout the year including our famous Christmas Party, summer party & Employee Awards!
• Company pension scheme

You’ll get involved in:

• Managing a portfolio of accounts, building and maintaining strong relationships with each customer.
• Using systems and available data to proactively identify sales opportunities and upselling opportunities.
• Managing workflows and dashboards to keep data fluid and current.
• Maintaining a strong knowledge of Aerial Direct's product base (including Mobiles, Fixed-line phones, networking services and IT services) to proactively sell to existing customers.
• Managing monthly renewals of contracts and maintaining a high renewal rate.
• Providing advice and guidance on products to ensure Customers choose Aerial for their UC suite.
• Ensuring new Accounts have a smooth journey from Project to Business as Usual, this may include introduction calls and account reviews.

Ideally, you’ll have experience of:

• Highly knowledgeable on Fixed Line and IT services
• Experience in Telecoms or IT and the ability to pick up technical products quickly.
• Account Management
• Experience selling technical solutions or similar

Who are we?

We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience.

Working at Aerial Direct isn’t just a career, it’s a decision to be better. It’s choosing to take on interesting work that challenges you. We can promise that your hard work will be rewarded and recognised, and you’ll be given the tools, training, and support needed to do a great job.

We are proud to be one of the UK’s leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK.

Our Process

1. Step 1: Is there a fit? You’ll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you’re looking for from your career.
2. Step 2: Meet with your would-be manager, our Head of Service Delivery, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. You’ll run through a few scenario-based questions, and get the opportunity to ask anything you’d like to learn about.
3. Step 3: You’ll meet again with our Head of Service Delivery, along with our Group Sales Director, and deliver a presentation to showcase your knowledge and experience. It’s also a great time to ask any final questions you may have!
4. Step 4: If it looks like a good fit from both sides, we’ll be looking to make you an offer!

Our Values:

• All: We are one team enabling each other and the business to thrive.
• Elite: We will be the very best that we can be for our customers and our colleagues.
• Respectful: We show respect for our environment, our people and above all else, our customers.
• Impeccable: We will deliver the best customer experience and service in all we do.
• Agile: We're always looking to be one step ahead, quick to move, and to anticipate our customers' needs.
• Limitless: We seek continuous improvement in order to grow and develop the business.

We understand that some individuals may hesitate to apply for a position if they do not meet all of the listed requirements. However, we firmly believe in recognizing potential and are open to considering all applications based on the skills and experience candidates possess. We are committed to fostering growth and welcome applicants to pursue opportunities with us.