Account Manager UKI

Creandum; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Pleo is seeking a commercially-minded Account Manager to grow and expand our mid-market customer base. You will join the Customer Growth & Expansion team and focus on land-and-expand strategies, strengthening relationships with key stakeholders and driving measurable ROI.

You’ll work with cross-functional teams to unlock upsell opportunities, demonstrate ROI, and ensure customers realize continued value from Pleo’s spend management platform.

Qualifications

• Commercially-minded with experience in expansion revenue.
• Experience in land-and-expand sales models.
• Familiarity with MEDDICC or similar qualification frameworks.

Responsibilities

• Own a dedicated book of business with land-and-expand revenue focus.
• Identify and close expansion opportunities within your book of business.
• Collaborate with Customer Success to drive revenue and outcomes.
• Build relationships with senior finance, procurement, and operations stakeholders.
• Use MEDDICC to qualify upsell and cross-sell opportunities.
• Showcase new product features and integrations to customers.

Skills

Account management

Cross-selling

Upselling

MEDDICC framework

Relationship building

Job description

About Pleo

Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’.

The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.

Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.

About the role

We're looking for a commercially-minded Account Manager to join our Mid-Market Account Management Team at Pleo. In this role, you'll help grow and expand our existing customer base and be part of the Customer Growth & Expansion team as we scale. If you're excited about strategic account management, obsessed with customer outcomes, know how to unlock expansion across complex organisation, you love nurturing relationships, identifying growth levers, proving ROI, and are passionate about spend management, then this is the opportunity for you!

Who you’ll be working with and reporting to

You’ll report to our Senior Sales Manager, Account Management and work closely with teams in Customer Success, Deal Desk, Pricing and Enablement. Our team of 16 is highly collaborative and dedicated to delivering value and growing our existing customer base. You’ll also have the chance to partner with teams across Sales, Support, Product and Marketing to ensure success.

What you’ll be doing

As an Account Manager, you will:

• Own a dedicated book of business from a purely commercial perspective, focusing heavily on a land-and-expand revenue model through cross‑selling, upselling, and driving overall account growth

• Identify and close expansion opportunities within your book of business, securing new entities, teams, and product capabilities aligned with evolving customer needs.

• Work hand-in-hand with Customer Success teams, who focus on customer adoption and retention, allowing you to stay fully focused on driving revenue and commercial outcomes.

• Build deep relationships with key decision‑makers (senior finance, procurement, and operations stakeholders) to understand their strategic initiatives and uncover whitespace opportunities.

• Use MEDDICC (or similar framework) to rigorously qualify upsell and cross‑sell opportunities, ensuring forecast accuracy and high deal velocity.

• Showcase new product features, integrations, and advanced workflows. Leverage customer success stories, usage data, and