Account Manager (UK)

XY Sense; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Job summary

XY Sense is seeking an experienced Account Manager to independently own a portfolio of UK and European customers, driving renewals, growth, and strong relationships. You will work alongside senior leaders on large global accounts, conducting QBRs and translating XY Sense data into actionable workplace insights.

We value a track record in account management, renewals, and expansion, with strong stakeholder engagement and CRM proficiency.

Qualifications

• 4+ years’ experience in account management, customer success or a similar B2B role.
• Demonstrated ownership of a customer portfolio, including renewals and account growth.
• Proven track record of managing renewals with strong retention outcomes.
• Experience identifying and progressing expansion or upsell opportunities.
• Confident in building relationships with senior stakeholders in large or enterprise organisations.
• Experience preparing and running customer reviews or QBRs.
• Commercial awareness and ability to identify risk and opportunity across accounts.
• Daily, hands‑on Salesforce or similar CRM experience.
• Comfort with technical concepts such as APIs, IoT, data analytics and AI‑enabled tools, or ability to learn them quickly.
• Full right to work in the UK; visa sponsorship not available.

Responsibilities

• Be the trusted day‑to‑day partner for an assigned portfolio of UK and European customers.
• Manage renewals end to end, identifying risk early and driving strong retention outcomes.
• Identify and progress expansion opportunities within existing accounts, partnering with senior leaders on larger or more complex opportunities.
• Run high‑quality QBRs and help customers turn XY Sense data into actionable workplace insights.
• Build relationships across multiple stakeholder levels, including senior customer leaders.
• Keep account plans, health scores, renewal forecasts and Salesforce accurate and current.
• Work closely with Sales, Customer Success, Product and Delivery to deliver great customer outcomes.

Skills

Account management

Customer success

Stakeholder management

QBRs

Tools

Salesforce

CRM software

Job description

Some of the world’s biggest enterprises use XY Sense to understand how their workplaces are actually used. Our sensors, machine learning and analytics give them accurate, privacy-first insight into their spaces, across offices, cities and countries.

We’re looking for an experienced Account Manager to independently own a portfolio of UK and European customers to drive strong relationships, renewals and account growth, while working alongside senior leaders on some of our largest global accounts.

The role

• Be the trusted day-to-day partner for an assigned portfolio of UK and European customers
• Manage renewals end to end, identifying risk early and driving strong retention outcomes
• Identify and progress expansion opportunities within existing accounts, partnering with senior leaders on larger or more complex opportunities
• Run high-quality QBRs and help customers turn XY Sense data into actionable workplace insights
• Build relationships across multiple stakeholder levels, including senior customer leaders
• Keep account plans, health scores, renewal forecasts and Salesforce accurate and current
• Work closely with Sales, Customer Success, Product and Delivery to deliver great customer outcomes

Why it’s worth it

You’ll have genuine ownership from day one, independently managing your assigned portfolio, renewals and growth opportunities.

You’ll also work alongside senior leaders on our largest and most complex global customers, giving you the opportunity to deepen your enterprise account management capability and progressively take on more strategic accounts.

You’ll bring

• 4+ years’ experience in account management, customer success or a similar B2B role
• Demonstrated ownership of a customer portfolio, including renewals and account growth
• A proven track record of managing renewals with strong retention outcomes
• Demonstrated success identifying and progressing expansion or upsell opportunities
• Confidence building relationships with senior stakeholders in large or enterprise organisations
• Experience preparing and running customer reviews or QBRs
• Commercial awareness and the ability to identify risk and opportunity across your accounts
• Daily, hands‑on Salesforce or similar CRM experience
• Comfort with technical concepts such as APIs, IoT, data analytics and AI‑enabled tools, or the ability to learn them quickly
• Practical experience using AI tools to improve productivity, analysis, customer preparation or account management is highly regarded
• Full right to work in the UK. We’re unable to offer visa sponsorship for this role.

Bonus points for

B2B SaaS, proptech or workplace technology experience.

What you get

• Competitive base salary + bonus + equity
• 25 days’ leave plus UK bank holidays
• Hybrid working - 3 days per week in the office
• A fast-growing global team across the UK, Australia, the US and India

Applications close:

Friday 23 October 2026. We may begin reviewing and progressing suitable candidates before the closing date.