Account Manager – Producer Compliance

Wastecare Group; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the waste management sector is seeking a passionate team player to join their Producer Compliance team. The role involves providing exceptional customer service, managing membership accounts, and ensuring compliance with environmental regulations. With a focus on personal development, this position offers generous holiday allowances, training opportunities, and benefits such as a contributory pension scheme and onsite gym.

Benefits

Generous holiday allowance starting with 30 days holidays

In house and external personal development and training

Death in service benefit – 2 x your annual salary

Contributory pension scheme

Discounts on refurbished IT and domestic appliances

Flexible start and finish times

Subsidised canteen

Onsite gym

Qualifications

• Self-motivated team player with a “can do” attitude.
• Excellent communication skills (verbal and written).
• Ability to multitask and prioritise workload.

Responsibilities

• Provide high level of customer service to internal and external customers.
• Analyse data to identify trends and anomalies.
• Ensure compliance-related record keeping and administrative duties.

Skills

Customer service

Analytical skills

Problem-solving

Organisational skills

Interpersonal skills

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Established in 1980, the WasteCare Group now employs over 500 people based at 9 regional service centres and 8 recycling facilities throughout the UK. We collect and recycle over 200,000 tonnes of hazardous and difficult waste, on behalf of over 20,000 organisations annually throughout the UK. We’ve been recently listed in the Sunday Times Fast Track 100 for companies with the fastest growing profit and we’re looking to set our sights even higher in 2023.

Our growth and success are due to our commitment to providing our clients with a first-class service combined with the highest environmental standards. As a private company, we are continually investing in innovative technology and sustainable growth. This has enabled us to combine a deep understanding of our clients’ requirements with a uniquely flexible service that can be readily tailored to any organisational requirement, within an evolving market and ever-changing regulation.

To drive our growth, we are always looking for the best talent to join our teams across all our divisions. We are looking for a self-motivated team player who is passionate about their work with a “can do” attitude to join our producer compliance team. The producer compliance team provides services for e-waste, batteries and packaging producer responsibility for over 800 members.

The waste industry is highly regulated and complex, we set our standards higher than those mandated by legislation and embrace technology to improve service levels to our customers. We pride ourselves on transparency and simplicity and being fair to our customers.

Department

Producer Compliance (e-waste, batteries and packaging)

Key Duties

• Work as part of the Producer Compliance team, providing a high level of customer service to internal and external customers.
• Deal with customer enquiries in a professional and timely fashion, both on the phone and by email
• Collation of member’s data by category, type and weight and record accurately.
• Analyse data, identify anomalies, interpret trends and patterns within the data sets.
• Submit data to external regulators, meeting required deadlines
• Ensure new membership accounts are set up correctly and processed in line with the department policies and procedures.
• Compliance related record keeping and administrative duties
• Arrange collections of WasteCare customers’ waste streams
• Carry out data audits for members either face to face or via telephone
• Problem solve in a methodical and professional manner, ensuring all parties are kept updated
• Ability to spot opportunities for up selling and cross selling for other areas of the business
• Gain knowledge from Environmental Regulations and guidance documents
• Identify and define new process improvement opportunities
  
  

Essential Requirements

• Self-motivated team player who is passionate about their work with a “can do” attitude
• Excellent customer service and communication skills (verbal and written)
• Good analytical and problem-solving approach
• Good organisational and time management skills
• Must have a “hands on” approach as the working day will be varied
• Ability to multitask and prioritise workload effectively to meet deadlines
• Experience of Word and Excel to a high standard
• Interpersonal skills
• Excellent attention to detail
  
  

Nice To Have

• Having an interest and enthusiasm for environmental, waste and recycling issues would be advantageous.
• Ability to work under pressure
• Good organisation skills
• Prior knowledge of producer compliance regulations -e-waste, Battery and Packaging- would be an advantage but not necessarily essential to the right candidate.
• A sense of humour.
  
  

Personality Type

• PASSIONATE – We care about our colleagues and our customers. You’ll be passionate about delivering an exceptional service.
• CHALLENGING – we’re always looking to improve and find the best way.
• DETERMINED – Things aren’t always easy, and change is hard, but we need to keep evolving. You’ll want to see things through to completion, even when the going gets tough.
• GROUNDED – We’re down to earth and straight-talking, this isn’t a glamourous industry, but it is fascinating, and you’ll need to be comfortable dealing with a wide range of personalities.
• INTELLIGENT – Our business is complicated, and you’ll need to be able to pick things up quickly, even when they’re new concepts
  
  

We Offer

• Generous holiday allowance starting with 30 days holidays (including Bank Holidays)
• In house and external personal development and training.
• Death in service benefit – 2 x your annual salary
• Contributory pension scheme
• Discounts on our refurbished IT and domestic appliances
• Flexible start and finish times – with a focus on results
• Subsidised canteen
• Onsite gym