Account Manager - Partner Growth Associate

Slerp Limited; London; On-site; GBP 40,000; Full time

Job summary

Join an innovative firm shaping the future of hospitality as an Account Manager. This role involves building strong relationships with restaurant partners, leveraging data insights to drive business growth, and collaborating with various teams to ensure success. You'll provide training, manage marketing campaigns, and support partners in maximizing their use of the Slerp platform. With a focus on flexibility and inclusivity, you'll thrive in a dynamic environment that values your contributions and offers uncapped bonuses. If you're passionate about transforming the hospitality industry, this is the perfect opportunity for you.

Benefits

Uncapped bonus structure

Flexible holiday

Enhanced parental leave

Paid subscription to CODE App

Qualifications

• 2+ years in account management, sales, or onboarding.
• Strong analytical skills to interpret data and develop solutions.

Responsibilities

• Manage relationships with restaurant partners, ensuring satisfaction and retention.
• Drive revenue growth through strategic support and upselling.

Skills

Account Management

Analytical Skills

Communication

Problem Solving

Relationship Building

Adaptability

Education

Post school qualifications (BA/BS)

Tools

CRM platforms

SQL

Job description

About Slerp:
Slerp is the trusted digital partner for hospitality operators looking to grow and streamline their businesses. Our mission is to help hospitality brands sell more and manage better through tailored technology solutions.

We’ve developed a direct-to-consumer e-commerce platform that seamlessly integrates physical locations with online capabilities, covering everything from web-ordering and apps, to deliveries and CRM.

Today, Slerp powers hundreds of hospitality brands, from small independents to large enterprises, facilitating millions in order revenues. Our vision is to continue empowering businesses to take control of their digital growth with flexible, operator-focused solutions that drive results and enhance their customer relationships.

The Role:

As an Account Manager (Partner Growth Associate), you will be directly responsible for handling relationships with a growing portfolio of key restaurant partners that are onboard the Slerp platform. You’ll act as both a consultant and a trusted advisor, using data-driven insights and industry knowledge to support partners’ business growth. You'll be responsible for account management, marketing campaign execution, reporting, and will collaborate with multiple internal and external stakeholders with the ultimate aim of driving growth.

This role will report to the Partner Growth Lead and is based in London. It requires a mix of in-office collaboration and on-site visits with restaurant partners. It is not a remote role.

Key Responsibilities:

• Partner Relationship Management: Build and nurture strong, long-term relationships with restaurant partners, serving as their primary point of contact, ensuring high levels of satisfaction, retention, and ongoing collaboration.
• Business Growth & Revenue Generation: Leverage data insights to identify opportunities for partners to increase sales, profitability, and platform usage. Drive revenue growth through strategic support, upselling, cross-selling, and uncovering new business opportunities that align with partners' goals.
• Training & Product Enablement: Provide on-site training sessions and continuous support to help partners fully utilize Slerp's platform and new features. Ensure partners are equipped with the knowledge and tools needed to maximize their success with Slerp.
• Marketing & Campaign Management: Develop a strong understanding of partners' needs, marketing objectives or challenges and proactively recommend solutions that support their marketing campaigns. Support their entire campaign lifecycle—from planning and execution to performance monitoring—while providing strategic recommendations, sharing best practices, playbooks, and proactively addressing any campaign-related issues to ensure optimal results.
• Cross-Functional Collaboration: Collaborate with internal teams—including Marketing, Operations, Product, and Customer Service—to design and implement customized solutions that align with partners’ needs. Support internal process improvement to develop and optimize scalable processes, contributing to the creation of a playbook for expanding partnerships efficiently.

The Team:

The Commercial team at Slerp comprises Sales, Onboarding and Account Management. It is a lean, tight-knit team where collaboration and communication are key. There will also be direct relationships with senior leadership, as well as the Operations, Product, and Finance teams, to shape strategies that drive growth for both Slerp and our partners. We pride ourselves on fostering strong internal and external relationships with constant improvement.

• Experience: At least 2+ years in a similar commercial role (account management, sales, or onboarding).
• Analytical Skills: Strong ability to interpret and analyse data sets, understand business challenges and develop customized solutions.
• Communication: Excellent communication, negotiation, and interpersonal skills. You consider this a key strength.
• Languages: Fluent in English. Strong proficiency in Italian or French a plus.
• Adaptability: You are highly organised and comfortable working in fast-paced environments with multiple projects and moving parts.
• Technical Proficiency: Very comfortable with digital tools and CRM platforms, with a keen interest in leveraging technology for business growth. Proficiency in SQL is a plus.
• Sector Experience: Hospitality experience a strong plus
• Education: Post school qualifications (i.e. BA/BS) or similar, preferred.

What Makes You a Great Fit:

• You’re a relationship builder, skilled at influencing and motivating stakeholders across various levels and functions.
• Proactively solve problems with a strong bias for action, always seeking opportunities to improve processes and drive better results.
• You’re resourceful, curious, and think critically about the decisions you make.
• You’re comfortable presenting information in a concise manner and reporting to senior stakeholders.
• You thrive in dynamic, fast-paced environments and are comfortable juggling multiple projects..
• You enjoy both hands-on work and strategic thinking, balancing detailed execution with big-picture goals.

Why Join Us?

At Slerp, we’re shaping the future of hospitality—built by operators, for operators. We understand the real challenges faced by the industry and are driven to provide innovative solutions that help businesses sell more and manage better online.

We believe diverse, inclusive teams build better products and foster a dynamic, healthy culture. Here, you’ll take ownership of your work, collaborate with passionate people, and grow in a fast-paced environment where innovation and resilience are key. We work hard, have fun, and celebrate every win along the way.

If you’re excited about transforming hospitality and bringing new ideas to life, we’d love to hear from you—regardless of your background or experience.

Remuneration & Benefits

• Up to £40K base salary + uncapped bonus structure + EMI Options
• Flexible Holiday - Take time off as and when needed. We don't have a limit on how many days this is a year. It's essential you take time off when required to recharge and come back with fresh ideas, energy and enthusiasm.
• Enhanced Parental Leave
• Paid subscription to CODE App
• Our office is based in Shoreditch, London. This role requires the candidate to be at the office or on-site with our Partners. This is not a remote role.