Account Manager (Maternity Leave)

Sharp End Partnership, Ltd.; Greater London; Hybrid; GBP 35,000 - 60,000; Full time

Job summary

Sharp End Partnership, Ltd. is seeking a mid-level Account Manager to own key client relationships and lead the delivery of connected experience projects. This maternity cover role has the potential to go full time after the year.

You will manage day-to-day client conversations, shape scope and budgets, and coordinate across strategy, creative, technology and delivery teams. You will identify growth opportunities while ensuring quality and accountability across multiple workstreams.

Qualifications

• Experience managing client relationships and delivering projects end-to-end.
• Ability to coordinate across strategy, creative, technology and delivery teams.
• Strong communication and accountability in fast-moving environments.

Responsibilities

• Own day-to-day relationships across key accounts, acting as a trusted partner to clients
• Lead client conversations from briefing through to delivery and beyond
• Define clear scopes, timelines and deliverables with internal teams
• Drive momentum across projects with progress, clarity and accountability
• Manage multiple concurrent workstreams without compromising quality
• Orchestrate teams across strategy, creative, technology and delivery
• Translate between disciplines to align on what we're building and why
• Identify opportunities to grow accounts through new ideas or additional phases
• Support senior stakeholders in building account strategies and long-term value

Skills

Account management

Client relationships

Delivery leadership

Budget management

Cross-functional

Strategic thinking

Communication

Stakeholder management

Job description

We're hiring a mid-level Account Manager to take ownership of key client relationships and lead the delivery of connected experience projects. This role is currently to cover for a Client Manager who has gone on maternity leave, with the potential to go full time after the year is completed.

• Own day-to-day relationships across key accounts, acting as a trusted partner to clients


• Lead client conversations with confidence from briefing through to delivery and beyond


• Challenge and shape client thinking where needed, not just respond to it


• Build long-term relationships that create repeat work and account growth


• Lead projects end-to-end: from initial brief through to delivery and post-launch evaluation


• Define clear scopes, timelines, and deliverables in collaboration with internal teams


• Drive momentum across projects ensuring progress, clarity and accountability at every stage


• Manage multiple concurrent workstreams without compromising quality


• Orchestrate teams across strategy, creative, technology and delivery


• Translate between disciplines ensuring everyone is aligned on what we're building and why


• Actively contribute to the work, helping shape outputs not just managing process


• Ensure feedback loops are clear, constructive and move work forward


• Manage project budgets, scopes and profitability with confidence


• Identify opportunities to grow accounts through new ideas, extensions or additional phases


• Support senior stakeholders in building account strategies and long-term value


• Understand how your work contributes to wider business performance

Core skills

• Take ownership, you don't wait to be directed


• Clear and concise organisation


• Balance structure with flexibility in fast-moving environments


• Creatively minded and eager to have input on creative briefs and responses


• Care about outcomes, not just outputs


• Comfortable making decisions and taking accountability


• Understand how strong relationships drive business growth


• Spot opportunities beyond the immediate brief


• Confident discussing scope & budgets with clients


• Passionate about how technology, creativity and real-world behaviour intersect


• Interested in the future of connected products and experiences


• Motivated to grow into a senior client leadership role

We also value

• Hybrid working style (4 days in office, 1 day remote)