Account Manager (Marketing Agency)

Confidential; North East; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Holiday entitlement

Career development

Pension

Life assurance

Wellbeing benefits

Free parking

Job summary

Confidential in Sunderland is seeking an Account Manager to own client relationships and deliver creative and digital campaigns across websites, social media and video. You will lead projects from brief to delivery with a collaborative team, balancing client expectations and commercial performance.

The role offers hybrid working: three days in the Sunderland office and two days from home, with progression opportunities and ongoing professional development.

Qualifications

• Experience managing client relationships within a creative, digital, communications or design and print agency.
• Experience delivering projects across digital channels, including websites, email, social media, video or animation.
• Strong project management with deadlines, budgets and estimates.
• Excellent written and verbal communication skills, with experience presenting ideas and coordinating stakeholders.
• Commercial awareness and experience identifying opportunities to develop existing client relationships.

Responsibilities

• Manage a portfolio of client accounts, building relationships that support retention and long-term growth.
• Oversee creative and digital projects from initial brief through to delivery, ensuring deadlines and expectations are met.
• Coordinate designers, digital specialists and external partners to deliver campaigns across multiple channels.
• Manage project budgets, estimates and timelines to maintain quality and commercial performance.
• Identify opportunities to develop existing accounts and introduce additional services.
• Work alongside senior colleagues to ensure campaigns meet client objectives and deliver measurable value.

Skills

Client relationship management

Project management

Budgeting & estimates

Written & verbal communication

Commercial awareness

Education

Marketing/digital qualifications

Job description

The best client relationships are built on more than delivering a brief. They're built on understanding what a client needs, bringing the right people together and producing work that makes a difference. As an Account Manager, you'll be the person making that happen. You'll work with well-known brands, delivering creative campaigns and digital projects across websites, social media, video and other marketing channels. With the freedom to take ownership of your accounts and the support of experienced creative and digital teams, you'll see your projects through from the first conversation to the finished result.

What's in it for you

• Hybrid working, with three days in the Sunderland office and two days working from home.
• 25 days' holiday plus bank holidays, with additional holiday or an equivalent salary increase after five years' service.
• The opportunity to deliver creative and digital campaigns for nationally and internationally recognised brands.
• Ongoing professional development, with access to online learning, training and career progression opportunities.
• Pension, life assurance and additional wellbeing benefits.
• Free parking nearby and the support of an established, collaborative creative team.

Your responsibilities as Account Manager

• Manage a portfolio of client accounts, building relationships that support retention and long-term growth.
• Oversee creative and digital projects from initial brief through to delivery, ensuring deadlines and expectations are met.
• Coordinate designers, digital specialists and external partners to deliver campaigns across multiple channels.
• Manage project budgets, estimates and timelines to maintain quality and commercial performance.
• Identify opportunities to develop existing accounts and introduce additional services.
• Work alongside senior colleagues to ensure campaigns meet client objectives and deliver measurable value.

What we're looking for in an Account Manager

• Experience managing client relationships within a creative, digital, communications or design and print agency.
• Experience delivering projects across digital channels, including websites, email, social media, video or animation.
• Strong project management skills, including managing multiple deadlines, budgets and estimates.
• Excellent written and verbal communication skills, with experience presenting ideas and coordinating stakeholders.
• Commercial awareness and experience identifying opportunities to develop existing client relationships.

Experience within healthcare or life sciences would be advantageous, particularly knowledge of Veeva, ABPI requirements or technical content development. Marketing or digital qualifications at degree or postgraduate level would also be welcomed. Working hours: Full-time, with three days office-based and two days working from home.