Account Manager | London, UK

Modulr; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an ambitious Account Manager to join their dynamic team. In this role, you will leverage your strategic thinking and relationship-building skills to foster growth and retention among a diverse portfolio of clients. You'll be at the forefront of delivering exceptional service and maximizing the value of innovative payment solutions. This is an exciting opportunity to thrive in a high-growth environment, where your contributions will directly impact client success and satisfaction. Join a collaborative culture that values creativity and ambition, and take your career to the next level.

Benefits

Share Options Incentive Scheme

Company Bonus based on success

Flexible benefits including private medical insurance

Gym membership

Health checks

Perkbox discounts and freebies

33 days holiday plus your birthday off

Comprehensive onboarding and ongoing learning opportunities

Participation in company-wide events

Bike to work/E-bike scheme

Qualifications

• Proven track record in fast-paced environments and excellent stakeholder management.
• Experience in Technology/SaaS or Financial Services sectors.

Responsibilities

• Responsible for retaining and growing a high-performing portfolio of accounts.
• Developing client relationships to promote growth, retention, and loyalty.

Skills

Stakeholder Management

Account Management

Strategic Thinking

Analytical Skills

Negotiation Skills

Relationship Building

Education

Bachelor's Degree

Job description

Are you curious, excited by experimentation and always looking for a better way of doing things?

Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?

Do you want to have the opportunity to work in a high-growth environment with a fast-paced and collaborative culture where you will work with some fantastic clients and partners?

If so, we would love to connect and collaborate!

We are looking to hire ambitious, value-adding talent to join Modulr, the fastest growing payments business in the UK and Europe, to retain and grow long-lasting relationships with our clients and partners.

About us

At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe, to efficiently pay-in, collect, and disburse funds instantly via a range of payment schemes, accounts, and card products.

We have created an industry-leading API platform with comprehensive online tools and access, to meet the demands of daily business payments. Our two routes to market are:

• Our Core Business Payments product, which allows customers in any sector to connect to us and our expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay, and IRIS, to automate payments.
• Our Vertical Solutions, which target a growing range of industry verticals that directly connect their IT platforms to our APIs and webhooks.

We solve complex payment problems for hundreds of clients across various industries including Travel, Lending, Wage Advance, and Investment & Wealth.

We are deeply integrated into the payment ecosystem. In the UK, we are direct participants of Faster Payments and Bacs. Modulr holds settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT, and account issuance in multiple currencies. We are principal issuing members of Visa and Mastercard schemes across the UK and Europe.

Our regulatory permissions and governance structure are the foundations of our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.

Our founding team has extensive experience in the payments industry and growing successful businesses. Modulr is backed by the venture arms of PayPal and FIS, as well as growth investors like Blenheim Chalcot, General Atlantic, Frog Capital, and Highland Europe.

Modulr now has over 400 employees worldwide, with offices in London, Edinburgh, Amsterdam, and Mumbai.

Modulr values

• Building the extraordinary; going that extra mile.
• Owning the opportunity; being passionate and proud of your work.
• Moving at pace; reaching goals faster with support for your career growth.
• Achieving together; working collaboratively and being a Modulite.

The role

Key responsibilities

The Account Manager is a vital role within Modulr, responsible for ensuring clients understand Modulr’s payment services and products. They use a data-driven approach to help clients maximize the benefits of our products and payments services in the context of their business. Our team develops deep expertise in our clients' vertical markets to grow existing partnerships and expand market share.

The Account Management team is central to our Commercial team, focusing on retaining and growing existing clients by developing relationships, understanding their business goals, and identifying opportunities. Account Managers are solely responsible for the commercial relationship with our clients, maintaining regular contact and ensuring alignment with Modulr teams, products, and service developments.

Specific duties

• Reporting to the Head of Account Management, responsible for retaining and growing a high-performing portfolio of accounts.
• Delivering a world-class experience to an expanding portfolio across the UK and Europe.
• Developing client relationships to promote growth, retention, and loyalty, thereby increasing customer lifetime value.
• Growing revenue by identifying and supporting upsell opportunities for Modulr services.
• Maximizing the adoption of Modulr capabilities and suggesting new services.
• Creating clear plans for each account to foster growth and development.
• Conducting revenue forecasting and periodic account reviews.
• Monitoring account performance, transaction, and usage trends.
• Negotiating pricing, managing debt collections.
• Ensuring deep client understanding of Modulr products and successful product usage.
• Delivering on transactional growth metrics such as NRR, churn rate, NPS, and C-SAT across your portfolio.

About you

The successful candidate will have a proven track record of results in a fast-moving environment, comfortable with change and uncertainty. Excellent stakeholder management skills are essential.

The ideal candidate

• Relevant experience in Technology/SaaS or Financial Services sectors.
• Experience in an Account or Partner Management role.
• Ability to think strategically and analytically, building compelling value propositions and working cross-functionally.
• Proven ability to explore and create upsell opportunities, maximize uptake, and meet revenue targets.
• Strong relationship-building skills and experience managing strategic accounts.
• Excellent negotiation skills and strategic planning abilities.
• Strong analytical, written skills, and attention to detail.
• High integrity, work ethic, humility, team spirit, and ambition to grow in a high-growth tech company.

What Modulr offers

• Share Options Incentive Scheme.
• Company Bonus based on success.
• Flexible benefits, including private medical insurance, gym membership, health checks, etc.
• Perkbox discounts and freebies.
• 33 days holiday (including bank holidays) plus your birthday off.
• Comprehensive onboarding and ongoing learning opportunities.
• Participation in company-wide events.
• Modern workspace in London, Edinburgh, and Amsterdam offices.
• Bike to work/E-bike scheme.

ModInclusion

We are committed to building a diverse and inclusive culture where everyone feels they belong. We welcome applications from candidates of diverse backgrounds.

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