Account Manager (Jewellery & Accessories)

Touchstone Accessories Ltd; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Touchstone Accessories Ltd. in London is seeking an experienced Account Manager (Jewellery & Accessories) to oversee key retail and brand accounts. You will build strong relationships, monitor sales performance, and coordinate product ranges with internal design, merchandising and supply chain teams.

The role involves negotiating terms, supporting pricing and promotions, ensuring timely delivery and high service levels, and identifying growth opportunities through trend insights.

Qualifications

• Proven experience in account management, preferably within fashion, jewellery, or/and accessories, with strong relationship-building and client service skills.
• Commercial acumen with the ability to analyze sales data, forecast demand, and support pricing, promotions, and margin management.
• Strong organizational and time-management abilities, including managing multiple accounts, deadlines, and product launches.
• Effective communication and negotiation skills, with confidence in presenting to internal stakeholders and external partners.
• Collaborative mindset and experience working with design, merchandising, and supply chain teams to deliver product and service excellence.
• Attention to detail and a high standard of accuracy in reporting, documentation, and order management.
• Interest in jewellery, fashion, and accessories trends, with the ability to translate market insight into account opportunities.
• Proficiency in common office software (e.g., Excel, PowerPoint, and email/CRM tools); experience with retail or wholesale systems is an advantage.
• Relevant experience in a retail, wholesale, or branded environment; a business, marketing, or related degree is beneficial but not mandatory.

Responsibilities

• Managing key retail and brand accounts, building strong relationships, and acting as the primary point of contact for commercial and operational matters.
• Monitoring sales performance, preparing reports, managing order flows, and coordinating product ranges and seasonal collections with internal design, merchandising, and supply chain teams.
• Negotiating terms, supporting pricing and promotional activity, and ensuring timely delivery and high service levels for each account.
• Identifying growth opportunities, responding to trend changes in the jewelry and accessories market, and collaborating with cross-functional teams to drive account profitability.

Skills

Relationship Building

Account Management

Sales Forecasting

Negotiation

Reporting

Cross-functional Collaboration

Education

Business/Marketing degree

Tools

Excel

PowerPoint

CRM tools

Job description

Company Description

Touchstone Accessories Ltd is a leading jewellery manufacturer supplying global brands and managing in-house brands across UK and Ireland. With deep expertise in the high street retail environment, the company closely tracks market trends and consumer preferences. Touchstone is recognized for delivering innovative supply solutions within the accessories sector, helping partners stay competitive and relevant. Applicants can expect to join a dynamic, commercially focused business that values creativity, speed to market, and strong retail partnerships.

Role Description

The Account Manager (Jewellery & Accessories) is a full-time, on-site role based in London. This role is responsible for managing key retail and brand accounts, building strong relationships, and acting as the primary point of contact for commercial and operational matters. Day-to-day tasks include monitoring sales performance, preparing reports, managing order flows, and coordinating product ranges and seasonal collections with internal design, merchandising, and supply chain teams. The Account Manager will negotiate terms, support pricing and promotional activity, and ensure timely delivery and high service levels for each account. The role also involves identifying growth opportunities, responding to trend changes in the jewelry and accessories market, and collaborating with cross-functional teams to drive account profitability.

Qualifications

• Proven experience in account management, preferably within fashion, jewellery, or/and accessories, with strong relationship-building and client service skills.
• Commercial acumen with the ability to analyze sales data, forecast demand, and support pricing, promotions, and margin management.
• Strong organizational and time-management abilities, including managing multiple accounts, deadlines, and product launches.
• Effective communication and negotiation skills, with confidence in presenting to internal stakeholders and external partners.
• Collaborative mindset and experience working with design, merchandising, and supply chain teams to deliver product and service excellence.
• Attention to detail and a high standard of accuracy in reporting, documentation, and order management.
• Interest in jewellery, fashion, and accessories trends, with the ability to translate market insight into account opportunities.
• Proficiency in common office software (e.g., Excel, PowerPoint, and email/CRM tools); experience with retail or wholesale systems is an advantage.
• Relevant experience in a retail, wholesale, or branded environment; a business, marketing, or related degree is beneficial but not mandatory.