Account Manager (Fashion)

JR United Kingdom; Crawley; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company specializing in bespoke clothing for the luxury sector is seeking an Account Manager to oversee client relationships and lead a small team. This role offers autonomy and a chance to drive impactful changes within the department while ensuring exceptional service to high-profile clients.

Qualifications

• Experience in account management, ideally in luxury fashion brands.
• Experience training, mentoring, and developing a team.
• Tech-savvy with the use of CRMs and handling multiple projects.

Responsibilities

• Act as Account Manager for high-profile HNWI clients.
• Mentor Account Executives and monitor team performance.
• Coordinate with internal teams to track order progress.

Skills

Client Relationship Management

Interpersonal Skills

Communication Skills

Process Improvement

Mentoring

Project Management

Tools

CRM Systems

Google Workspace

Job description

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Account Manager (Fashion), Crawley, West Sussex

Client: Superb People Ltd

Location: Crawley, West Sussex, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

This is an exciting opportunity to oversee and lead a small but growing accounts team (currently two people), with a focus on training, development, and expansion. We're looking for someone who is ready to take full ownership of the client experience, review and improve existing processes, and ensure exceptional management of client relationships.

You’ll be responsible for implementing more efficient systems, mentoring the team, and building a department capable of scaling with the business. This is a hands-on leadership role, reporting directly to the CEO, offering real autonomy and the chance to make a meaningful impact from day one.

The company makes bespoke clothing for staff within the luxury sector. As Account Manager, you'll be the main point of contact for a portfolio of VIP and High-Net-Worth Individual (HNWI) clients, overseeing every detail from enquiry through to quote sign-off.

What You’ll Be Doing:

• Client Relationship Management & VIP Account Handling
• Act as Account Manager for high-profile and VIP clients, delivering an elevated level of service.
• Handle bespoke requests with confidentiality, speed, and discretion.
• Provide proactive solutions and real-time updates, ensuring expectations are exceeded.
• Deliver a white-glove experience with timely, consultative service tailored to each client’s needs.
• Maintain strong client retention by building relationships and anticipating needs.
• Mentor and support Account Executives, offering training and guidance on best practices.
• Monitor team workflow and performance, ensuring the highest service standards are met.
• Collaborate with the CEO and COO on refining processes and enhancing team efficiency.
• Play a key role in onboarding and developing new team members.

Project Coordination & Communication

• Ensure seamless communication with clients via email, phone, and WhatsApp.
• Coordinate with internal teams to track order progress and manage logistics.
• Update CRM systems and maintain accurate client records to ensure continuity and clarity.
• Prepare accurate, thoughtful quotes reflecting previous orders and bespoke requirements.
• Identify upselling opportunities by introducing new products, seasonal lines, or updated designs.
• Track and report revenue against targets, and implement strategies to close any gaps.
• Produce regular reports on team activity and revenue performance.
• Contribute to department strategy, new processes, and IT system enhancements.

About You:

• Experience in account management, ideally in luxury fashion brands or working with HNWI's
• Experience training, mentoring, and developing a team
• Experience implementing processes and systems, and improving the customer journey
• Exceptional interpersonal and communication skills with a confident, client-first approach.
• Proactive, well-organised, and capable of managing multiple projects under pressure.
• Tech-savvy, with experience using CRMs and Google Workspace.
• Willing to travel for meetings and international events when required.