Account Manager - Facilities & Estates

Hays; Salisbury; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading facilities service provider is seeking an Account Manager for a large commercial property estate in Salisbury. The role involves overseeing maintenance services, ensuring compliance with standards, and fostering client relationships. Successful candidates will have a proven track record in facilities management and strong communication skills.

Benefits

25 days leave + bank holidays

Life assurance

Private medical cover

Various other company benefits

Qualifications

• Proven track record in delivering facilities maintenance services.
• Ability to obtain high-security clearances.
• Experience in senior operations and contract delivery.

Responsibilities

• Lead delivery of facilities maintenance services to a large estate.
• Ensure compliance with KPIs and SLAs.
• Build relationships with clients and stakeholders.

Skills

Communication

Problem-solving

Commercial awareness

Job description

1 day ago Be among the first 25 applicants

This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Your new company
Our client are a specialist facilities service provider who deliver services to large commercial portfolios and estates across the UK. They are hiring an Account Manager to join their team on a permanent basis for a large, specialised commercial property estate in Salisbury.

Your new role
As Account Manager you will be operating at a senior-level capacity to lead the successful delivery of facilities maintenance services to a large, complex estate. You will play a central role in implementing the operational strategy across the contract, ensuring delivery of high-quality maintenance services, including reactive, planned, and grounds maintenance, that meet all contractual KPIs and SLAs. Your responsibilities will include regular service reviews, ensuring statutory compliance across client assets, identifying and mitigating risks, and developing the capability to successfully deliver capital projects that align with client needs. A strong commitment to health and safety underpins the role, and you will be expected to implement and lead a Zero Harm strategy across the estate.
From a financial and growth perspective, you will be accountable for ensuring that contract objectives are achieved within budget and performance targets, reporting regularly on outcomes and identifying opportunities to enhance customer value. You will be instrumental in developing solutions that exceed expectations and strengthen our client's market position, helping to secure future business growth.
A core aspect of your role involves building and maintaining collaborative, trust-based relationships with senior clients, government bodies and other internal and external stakeholders. You'll lead procurement relationships with commercial suppliers and foster excellent customer relations by ensuring engagement at the local level is consistently strong.

What you'll need to succeed
To succeed in this role you will require a significant proven track record in delivering facilities maintenance services to large commercial property estates, ideally within a government environment. You will need to have excellent communication skills to liaise with senior clients and the ability to prioritise and problem-solve under pressure. You will also require:

• Track record of professional development
• Ability to obtain high-security clearances
• Proven experience in senior operations and contract deliver roles
• Strong commercial and analytical awareness
• Ability to deliver change in complex, fast-paced environments

What you'll get in return
When successful in securing this role you will receive a permanent contract with a successful, specialist FM service provider with interesting, complex clients. You will also receive:

• 25 days leave + bank holidays
• Life assurance
• Private medical cover
• Various other company benefits

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Facilities Services

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