Account Manager - EMEA

Telementum Global, LLC.; Twickenham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading company in mobile accessories seeks an experienced Account Manager for the EMEA region. This role involves managing key accounts, driving sales, and fostering strong relationships across multiple stakeholders. The successful candidate will be results-driven and capable of developing strategic solutions to enhance market share.

Benefits

Pension

25 days holiday plus Bank holidays

Support for Career Development

Free phone case + Family & Friends Discount

Qualifications

• Experience in sales and account management, especially in a B2B context.
• Ability to build strategic relationships across all levels.
• Strong knowledge of the mobile accessories industry.

Responsibilities

• Manage and nurture accounts across the EMEA region.
• Grow sales revenue and market share for Tech21/Speck/Quikcell.
• Develop new business opportunities with existing and potential customers.

Skills

Customer focused

Commercial acumen

Strategic thinking

Influencing skills

Negotiation skills

Job description

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About Us

Telementum was established in 2021 as a holding company for some of the largest and most recognized brands in mobile accessories. From product, distribution, logistics, and business insights, Telementum is changing the category with fresh solutions to our customers challenges and outstanding products to consumers. Our portfolio of brands include:

About Us

Telementum was established in 2021 as a holding company for some of the largest and most recognized brands in mobile accessories. From product, distribution, logistics, and business insights, Telementum is changing the category with fresh solutions to our customers challenges and outstanding products to consumers. Our portfolio of brands include:

Speck Products is the OG of the mobile accessories category. Founded in 2001 and headquartered in San Mateo, California, Speck has gained recognition for its innovative and stylish cases that offer both protection and personalization for consumers' devices. Speck's cases are known for their durability, impact resistance, and slim profiles. Speck continues to innovate and expand its product offerings with the introduction of ClickLockTM attachable accessories and true wireless earbuds in 2023.

Tech21, since 2005, has been developing the most advanced cases and screen shields for mobile, tablet and laptop devices worldwide. Tech21 combines science, engineering, and British design to create products that address three core consumer benefits: style, protection and performance. As the brand evolves to continue meeting the needs of its consumers, Tech21 has developed the most advanced impact protection material on the market – FlexShock. The ultra-thin and lightweight material absorbs and dissipates force and can withstand drops up to 13 feet. Tech21 puts all its products through a rigorous testing program, and in an industry-first has worked with the National Physical Laboratory (NPL) to develop its testing methodology. Tech21 is the number one case brand in the UK.

Alphacomm custom designs, manufactures and distributes wireless accessories to over 18,000 points of distribution, primarily in the Prepaid wireless market in North America. Alphacomm leads the wireless industry in the number of carrier brands managed and is the first to market carrier-licensed accessory portfolios for over fifty devices launched annually. In-house brands, Quikcell and BosBos, are leading brands designed and manufactured by Alphacomm for the Prepaid channel.

Job Specification

This position will involve ownership of the EMEA region mobile operators, retail and B2B accounts for Tech21/Speck/Quikcell.

The main objective of the role will be to open, manage, nurture, and grow the sales revenue and market share of Tech21/Speck/Quikcell products across all EMEA.

The role will drive the sell-in and, more importantly, sell-through of product and propositions by working with the Marketing and Product Marketing team’s in order to achieve business targets.

The role will work closely with all internal stakeholders (product/marketing/operations) to manage all customer facing projects.

The selected candidate will own the portfolio of customer accounts on behalf of the business, building relationships and creating the right business conditions for sustained growth in each customer account.

Key Areas Of Responsibilities

• Distribution management within the region
• Business Development
• Responsible for developing new business opportunities with potential and existing Nordics region
• Responsible for the development of strategic relationships between all Telementum brands (Tech21/Speck/Quikcell) and partners at all levels and across all segments.
• Manage the day-to-day operational and business development relationship with partners, in line with Telementum values and prioritizing activity in order to optimize business results and opportunities.
• Achieve business development targets with all allocated customers whilst looking to maximise revenue and volume market share and to evolve a higher value product mix within each customer.
• Demonstrate a thorough knowledge of the fundamental partners’ business development principals through extensive account management and sales experience.
• Ensure that regular communication channels and forums are in place with partners, so they are up to date and fully aware of the latest Tech21/Speck/Quikcell products and solutions.
  
  

Financial Reporting and Analysis

• Capture, record and report on key technical, demographic, environmental, market, economic and financial data / information, which can be used to define, develop and improve the Tech21/Speck/Quikcell operation throughout the customer base.
• Implement a framework and reporting metrics to measure the success of business development opportunities with each customer.
• Ensure our distribution partners have the right financial management and budget responsibility in place for the level of business development Telementum wants to achieve e.g. credit limits, invoicing procedures, payment terms, etc.
• To be aware of local market conditions and to have an in-depth appreciation of localised competitor information and have the ability to report it back to the business in a coherent way.
  
  

Sales Strategy Plan

• Based on each customers’ requirements, input this into the Sales Strategy Plan and identify key areas of growth/decline and any potential opportunities that could be exploited in order to achieve long-term strategic objectives for the region.
• Develop a detailed rolling 3-6 months Sales Plan on an account by account basis, which is supported by robust sales forecasting processes and shows how the Annual Business Plan will be delivered.
• Carry accountability for the accounts performance at all levels.
• Drive the Tech21/Speck/Quikcell message throughout all available sales channels.
  
  

Account Ownership

• Primary Owner of the customer accounts and overall relationships on behalf of the business with end-to-end responsibility for the success of the accounts in terms of:
• Business Plan delivery.
• Product/proposition life cycle sales performance, from sell–in/sell–through to end-of-life, monitoring account stockholding in line with customer and company guidelines.
• Driving the resolution of any performance issues on the account, ensuring the right people are involved.
• Creating the business environment for sustained growth on the account.
• Developing and maintaining multi-level relationships within the account in order to maintain long term visibility of strategy, plans and competitor activity.
• Research new sales opportunities within the existing portfolio of accounts, identifying new potential customers.
  
  

Products / Propositions

• Ensure the product & marketing teams’ are always aware in a timely manner of each customers’ requirements and commercial implications if appropriate.
• Identify any product/proposition performance and service issues, potential causes and solutions, such as need for refresh, new SKU’s implementation, etc. to increase sell through &/or brand visibility across the customers’ sales channels.
• Pull together and own the local customized sell in pack, based upon the Central Product Marketing sell-in pack, ensuring the necessary cross functional input (e.g. Marketing, Product Marketing, Design, etc.)
  
  

Commercial Strategy and Delivery

• Work with Distribution partners to help propose a commercial strategy, identifying appropriate commercial investments that will help drive the achievement of business targets (such as rebates; price discounts, marketing campaigns, etc.).
• Where applicable making the best use of any marketing fund allocation across the portfolio of products/propositions and customers.
  
  

Performance Management

• To monitor and evaluate performance of all channels and their sell-through activities, together with competitive activity, ensure that any threats or issues are addressed and business targets are achieved.
• To work closely with the Operations & Distribution Partners to ensure appropriate reporting and analysis of customer performance is in place.
  
  

Cross Functional Relationships

• Work closely with all the internal departments to ensure that the nature of the relevant customer channels is both fully understood and that everyone is working together effectively and efficiently to maximize channel performance within the region.
• Maintain effective internal communication to ensure that all other internal stakeholders (such as Product Marketing, Marketing, Operations) are kept informed of the account performance and of any issues or opportunities that arise.
  
  

KPI’s

• Sales Value versus Target.
• Forecasting Accuracy.
• Internal & External Communication
• New Business development
  
  

Requirements

Key Competencies

• Managing and driving self-performance and achievement.
• Target driven and results focussed.
• Customer focused.
• Commercial acumen.
• Strategic thinking.
• Communicating with influence.
• Market insight
  
  

Personal Attributes & Behaviours

• Embraces Change – Highly flexible, resilient, robust, and ability to embrace regular change.
• Creative thinker – able to innovate and come up with different approaches and ideas.
• Able to influence at the highest level – internally and externally.
• Good interpersonal skills – in terms of influencing, negotiating and listening.
• Ability to succeed in an ever-changing environment.
• Proactive, self-motivated and highly focussed, with the ability to identify new business opportunities and exploit them.
• An effective negotiator and a results driven individual.
• Enthusiasm and a positive attitude to all challenges at all levels.
• A truly customer focussed approach.
• An affinity for technology and ability to keep abreast of a continuously changing market place.
• Happy to work in an ever changing “team” environment and embraces the opportunity that frequent change can bring with it.
  
  

Additional Information

• The role will require travel across all regions specified above and overnight stays may be required.
  
  

Benefits

• Pension
• 25 days holiday plus Bank holidays
• Support for Career Development
• Free phone case + Family & Friends Discount

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wireless Services

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