Account Manager / Data Analyst

TN United Kingdom; Leicester; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Account Manager with expertise in data analysis to enhance client relationships and drive business growth. This role involves managing client interactions, analyzing data to uncover insights, and collaborating with cross-functional teams to deliver tailored solutions. The ideal candidate will possess strong analytical skills and a proactive approach to problem-solving. Join a forward-thinking company that values diversity and innovation, where your contributions will directly impact customer experiences and business success.

Qualifications

• Proven experience as an Account Manager or Data Analyst.
• Strong analytical skills with the ability to interpret complex data.

Responsibilities

• Manage client relationships and ensure satisfaction.
• Analyze client data to identify trends and opportunities.

Skills

Client Relationship Management

Data Analysis

Communication Skills

Problem-Solving

Project Management

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Marketing

Bachelor’s degree in Data Science

Tools

Excel

QlikSense BI

Salesforce

Job description

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Client:

Aptean

Location:

Enderby 4 days pw, 1 day WFH

Job Category:

-

EU work permit required:

Yes

Job Reference:

4b8de39024c0

Job Views:

29

Posted:

21.03.2025

Expiry Date:

05.05.2025

Job Description:

Overview

Account Manager (with Data Analysis Expertise)
13 month FTC (maternity cover)

About the role: We are seeking a detail-oriented and proactive Account Manager with strong data analysis skills to join our team. The ideal candidate will be responsible for managing client relationships, ensuring client satisfaction, and leveraging data insights to drive business growth and improve customer experiences.

Key Responsibilities:

1. Client Relationship Management:
2. Develop and maintain strong, long-term relationships with clients.
3. Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
4. Understand clients' business needs and objectives to provide tailored solutions.
5. Data Analysis and Reporting:
6. Analyse client data to identify trends, opportunities, and areas for improvement.
7. Prepare and present detailed reports and dashboards to clients and internal stakeholders.
8. Use data insights to support strategic decision-making and client recommendations.
9. Business Development:
10. Identify and pursue new business opportunities with existing and potential clients.
11. Develop and implement account plans to achieve improvement targets and expand client accounts.
12. Collaborate with the operations team to develop proposals and presentations.
13. Project Management:
14. Coordinate and manage client projects, ensuring timely delivery and adherence to quality standards.
15. Monitor project progress and communicate updates to clients and internal teams.
16. Address any project-related issues and implement corrective actions as needed.
17. Collaboration and Communication:
18. Work closely with cross-functional teams, including sales, marketing, product development, and customer support.
19. Facilitate effective communication between clients and internal teams to ensure client needs are met.
20. Participate in regular team meetings and contribute to strategic planning initiatives.

Qualifications:

1. Bachelor’s degree in Business Administration, Marketing, Data Science, or a related field.
2. Proven experience as an Account Manager, Data Analyst, or in a similar role.
3. Strong analytical skills with the ability to interpret and manipulate complex data sets.
4. Proficiency in data analysis tools and software (e.g., Excel, QlikSense BI).
5. Excellent communication and presentation skills.
6. Strong problem-solving abilities and attention to detail.
7. Ability to manage multiple projects and prioritize tasks effectively.
8. Familiarity with CRM software (e.g., Salesforce) is a plus.
9. Ability to work independently and as part of a team.

Preferred Qualifications:

1. Experience in logistics or construction sector.
2. Advanced degree or certification in data analysis or a related field.
3. Knowledge of statistical analysis and data modelling techniques.

About Aptean: At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals. Over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.

Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.