Account Manager - Custodial

Johnson Controls; Ledston; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company car or car allowance

25 days annual leave plus bank holiday

Comprehensive pension scheme

Life assurance and employee assistance

Training and career development

Access to fire and security solutions

Flexible working arrangements

Collaborative team environment

Career progression in a global org

Job summary

Johnson Controls in the United Kingdom seeks an Account Manager to grow and protect revenue in Custodial & Blue Light sectors. You will manage relationships with prisons, police, and emergency services, driving new opportunities while meeting KPIs.

The role requires extensive fire alarm knowledge, customer relationship expertise, and the ability to work across frameworks. A FIA Advanced qualification and Salesforce experience are preferred.

Qualifications

• Proven ability to develop and manage key customer relationships.
• Experience with Custodial, Blue Light and Police customers.
• Strong commercial awareness and managing framework agreements.
• Excellent communication, presentation and negotiation skills.
• Ability to work independently and drive results.
• Strong IT skills including MS Office.

Responsibilities

• Sell our product portfolio and use technology to grow revenue nationally.
• Deliver outstanding customer service through structured account reviews.
• Identify and secure new opportunities while protecting existing revenue.

Skills

Customer relationships

Negotiation skills

Communication

Presentation skills

Independence / autonomy

IT skills

Driving licence

Fire alarm knowledge

Framework agreements

Industry knowledge

Education

FIA Advanced qualification

Tools

Salesforce.com

CRM platforms

MS Office

Job description

Account Manager – Custodial

We are currently seeking an Account Manager to join our Custodial & Blue Light Team. This is a unique opportunity to join our custodial and blue light sector which is an established team within the company developing and managing our business with UK Prisons, Police Forces and Emergency Services customers. The position will manage our existing relationships and frameworks with our current customers to grow and protect revenue, whilst also creating new opportunities for growth.

What we offer

• Competitive salary and bonus opportunity
• Company car or car allowance
• 25 days annual leave plus bank holidays
• Comprehensive pension scheme
• Life assurance and employee assistance programme
• Extensive training and career development opportunities
• Access to industry-leading fire and security solutions and technologies
• Flexible working arrangements where business needs permit
• Opportunity to work within a supportive and collaborative team environment
• Career progression within a global organisation

How you will do it

The Account Manager will sell our product portfolio and use technology innovation to enhance relationships and grow revenue on a national basis, achieving the sales targets and profit margin objectives set by the company. You will deliver outstanding customer service to your nominated accounts through structured account review processes and a truly customer-centric approach, understanding customers’ KPIs and how the company can support the achievement of these objectives. You will work closely with the design and bid teams to deliver detailed bids and quotations that meet customer requirements.

What we look for

To be successful as an Account Manager, you will be able to confidently demonstrate your ability to maintain and develop customer relationships through a structured and strategic approach. You will understand and have experience of working within the Custodial and Blue Light markets, including Police customers, with a strong understanding of Prison and Police requirements. You will have knowledge of framework agreements and standard contract terms, coupled with excellent communication skills and the ability to work autonomously with drive and determination to succeed.

Required:

• Extensive fire alarm knowledge and industry experience
• Experience working with Custodial, Blue Light and/or Police customers
• Proven track record of developing and managing key customer relationships
• Strong commercial awareness and experience managing framework agreements
• Excellent communication, presentation and negotiation skills
• Ability to work independently and manage a national customer base
• Strong IT skills, including Microsoft Office applications
• Full UK driving licence

Preferred:

• FIA Advanced qualification
• Good working knowledge of Ministry of Justice (MOJ) Standards
• Experience using Salesforce.com or other CRM platforms
• Experience within the fire and security industry

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we help customers achieve their sustainability and operational goals while creating smarter, healthier and more resilient environments.

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