Account Manager - Conveyancing Operations

Homey Group; Wolverhampton; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Wolverhampton base

Autonomy to grow accounts

Job summary

Homey Group seeks an Account Manager to own relationships with introducers and panel partners, keeping referral volumes flowing and ensuring client satisfaction.

You will report to the Business Unit Manager and collaborate with Pod Leads; base location is Wolverhampton with hybrid working. KPI is referral volume against target, with potential to grow existing accounts.

Qualifications

• Account management or client relationship experience in a referral/panel-driven B2B model.
• Comfort having commercial conversations (fee queries, contract renewals) in addition to relationship-building ones.
• Organised, CRM-disciplined approach—the records ensure reliable referral reporting.

Responsibilities

• Stay in regular contact with active introducers; spot and act on falling referral volumes.
• Run scheduled account reviews and maintain an account plan per partner (volume target, baseline, growth actions, key contacts).
• Manage fee queries, referral fee reconciliation and contract renewals, escalating changes to the Business Unit Manager.
• Resolve partner service issues alongside the Pod Lead; deliver same-day resolutions where possible.
• Grow existing accounts by expanding to more branches, offices or fee earners within the introducer.

Skills

Account management

Relationship building

Commercial conversations

Tools

CRM

Job description

Winning a referral partner is only the start — we're looking for an Account Manager to own the relationship with Homey's introducers and panel partners after they're signed, keeping referral volume flowing and partners genuinely satisfied with how their clients are looked after.

You'll report to the Business Unit Manager for this part of Homey, and work closely with our Pod Leads. Your KPI: referral volume from managed accounts against target.

What you'll do

• Stay in regular contact with active introducers; spot and act on falling referral volumes before they become a trend.
• Run scheduled account reviews and maintain an account plan per partner (volume target, baseline, growth actions, key contacts).
• Manage fee queries, referral fee reconciliation and contract renewals, escalating commercial changes to the Business Unit Manager.
• Resolve partner service issues alongside the relevant Pod Lead, and deliver same-day resolutions where you can.
• Grow existing accounts by winning additional branches, offices or fee earners within the same introducer.

What excellence looks like

• Steady quarter-on-quarter growth in referral volume from your managed accounts.
• Service issues get turned into stronger relationships, not lost accounts.
• High account retention, with growth coming from existing relationships as much as new signings.

Requirements

• Account management or client relationship experience, ideally in legal services, financial services, insurance or another referral/panel-driven B2B model.
• Comfort having commercial conversations (fee queries, contract renewals) as well as relationship-building ones.
• Organised, CRM-disciplined approach — your records are the reason referral reporting is reliable.

Benefits

• Base £30,000–£42,000 plus bonus/commission — realistic OTE ~£50,000.
• A named book of accounts with real autonomy to grow it.
• Hybrid working, Wolverhampton base.