Business Unit Manager - Conveyancing Operations

Homey; Wolverhampton; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Wolverhampton base

Performance bonus

Job summary

Homey is seeking a Business Unit Manager for our residential conveyancing division. You will maximise gross profit and customer experience by driving adoption of the Homey platform across every case workflow, reporting into senior leadership.

Lead Pod Leads, Conveyancers, Interns, and an Account Manager; own day-to-day performance, push data-driven improvements to the product roadmap, and optimise GP margins from a Wolverhampton base.

Qualifications

• Leadership experience in high-volume conveyancing or legal services.
• Experience using technology to streamline operations.
• Able to work towards P&L targets and manage GP margin.
• Credible with SRA-regulated fee earners and multi-pod operation.

Responsibilities

• Drive full adoption of the Homey platform across every case workflow.
• Optimise gross profit through caseload allocation and performance.
• Provide actionable product feedback for the roadmap.
• Own day-to-day performance of all team roles (Pod Leads to Interns).

Skills

Leadership experience

Conveyancing knowledge

Tech-driven

P&L accountability

Tools

Homey platform

Job description

Homey runs residential conveyancing at scale using its own platform. We're looking for a Business Unit Manager to maximise profit from this part of the business day-to-day by leveraging technology and operational excellence — optimising both GP and customer experience through full adoption of Homey across every case workflow. You'll lead Pod Leads, Conveyancers, Interns, the New Business Specialist and Account Manager for this part of Homey, reporting into senior leadership. Your KPI: gross profit for this business unit.

What you'll do

• Drive full adoption of the Homey platform across every case workflow — if it's not on the platform, it's not being managed properly.
• Optimise gross profit through operational excellence: caseload allocation, pod performance, and reducing rework.
• Give consistent, high-quality feedback into the Homey product roadmap so the tooling keeps getting better for your teams.
• Own the day-to-day performance of every role in the team, from Pod Leads down to Interns.

What excellence looks like

• Consistently hitting peak gross profit margins and high customer satisfaction scores.
• Actionable product feedback that visibly drives improvements in the platform.
• A conveyancing operation that runs on data, not on individual heroics.

Requirements

• Leadership experience in conveyancing or another high-volume legal services operation — ideally at Operations Manager, Head of Conveyancing or Business Unit Manager level.
• A genuine belief in using technology to remove manual work, not just talking about it.
• Comfort working towards P&L targets and being accountable for GP margin.
• Credibility with SRA-regulated fee earners and the operational discipline to run a multi-pod caseload at scale.

Benefits

• Base £50,000-£70,000 plus performance bonus.
• Day-to-day ownership of one of Homey's largest revenue-generating business units.
• Hybrid working, Wolverhampton base.
• Direct reporting line into senior leadership, with real influence over the product roadmap.