Account Manager Brazil Sao Paulo ·

Collinson Group; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in travel solutions is seeking a Senior Account Manager to oversee strategic relationships and drive revenue growth in the Americas. The role involves engaging with credit card institutions, developing strategic plans, and enhancing client satisfaction through proactive campaigns. Ideal candidates will have strong communication skills, a background in B2B account management, and a passion for the intersection of travel and banking.

Qualifications

• 3 years B2B Account Management experience or 5 years relevant equivalent experience.
• Industry knowledge with a major financial institution preferred.

Responsibilities

• Engage with and grow assigned account base primarily of credit card institutions.
• Identify and pursue additional revenue opportunities within existing accounts.
• Maintain a strong commercial awareness and understanding of market intelligence.

Skills

Communication

Problem Solving

Analytical Skills

Negotiation

Project Leadership

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Own, manage, and cultivate the key strategic relationship with network regional offices. This role has oversight of all network business in the assigned Americas region. The Sr Account Manager seeks trends and insights and enables the success of the team.

This role is charged with developing key relationships inside each of the HQ functions and is responsible for identifying additional revenue opportunities for all Collinson products in the Loyalty, Travel Experiences, and Insurance & Assistance lines in the Americas. Leadership and direction to deliver long-term profit and revenue growth through the formulation and implementation of appropriate commercial, operations, and product strategies.

Leverage knowledge, expertise, and guidance from supervisor, regional and global peers, and other stakeholders on client engagement.

Essential Duties and Responsibilities

Engage with and grow assigned account base consisting primarily of credit card issuing institutions.

• Formulation and implementation of strategic plans.
• Maintain a strong commercial awareness and understanding of commercial strategy, market intelligence and competitor insight.
• Carry out regular account reviews. Be viewed as a trusted advisor by senior decision makers at a variety of client facing levels.
• Own and drive the professional business communications and on-going cross-functional interaction with the Client, Plano Leadership, London HQ, Partnerships, Operations, IT, Marketing, Finance, and Customer Service. Taking ownership of the client experience and meeting client expectations.
• Maintain a base of existing accounts and build a long-term plan for retention and growth.
• Position Collinson Travel Experiences as a leading provider of “airport VIP lounge access solutions” that enables clients to sell more products and services to their most valuable customers.
• Anticipate, understand and respond to the competitive challenges and marketplace issues impacting the client’s business.
• Assess and ensure compliance to contractual requirements.

Identify, pursue and close new business within existing accounts via product, market, and portfolio expansion.

• Actively identify and pursue additional revenue opportunities, cross sales or expansion of existing portfolios that will increase Collinson’s value to the customer and increase customer satisfaction while meeting growth objectives.
• Identify, create and deploy proactive customer experience campaigns that drive increases in revenue and client retention.
• Create and deliver sales / product presentations and proposals.
• Help craft product and service offerings that maximize Collinson’s marketplace appeal to the market’s specific needs.
• Some travel including internationally

Key Responsibilities

• A personal interest in the intersection of travel and the banking industries.
• Strong communications skills through phone, email, and face to face interaction:
  • Effectively communicate the features, advantages, and benefits of Collinson’s Global capabilities.
  • Excellent listening, verbal, interpersonal, presentation and written communication skills.
• Ability to solicit, negotiate, implement, and maintain a long-term referral-generating relationship with clients. Good understanding and follow through of sales processes, sales cycles and account management.
• Well-established ability to build rapport and network effectively, using a "consultative selling" approach.
• Demonstrate strong conceptual and strategic business skills.
• Detail oriented with strong problem-solving analytical orientation and ability to meet deadlines.
• Able to structure an issue and analyze alternative solutions using metrics and other business data.
• Able to make sound decisions based on company policies and procedures.
• Strong project leadership and management abilities

Knowledge, skills and experience required

• Bachelor’s degree with 3 years B2B Account Management experience or 5 years relevant equivalent experience
• Industry knowledge or first-hand experience with a major financial institution, credit card issuer or enhancement services provider preferred.
• Strong Microsoft Office Word, Excel and PowerPoint proficiency.
• Fluent in English required.