Account Manager (Agency Team)

Connect Management; Greater London; Hybrid; GBP 36,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Private health insurance

Office gym

Team incentives

Coaching program

Mental health support

25 days annual leave + bank holidays

Extra holiday day per year

Holiday draw each month

Team socials

Early finish Fridays

Snacks & drinks

Job summary

Connect Management, a North London-based influencer marketing agency, is hiring an Account Manager. You’ll deliver standout campaigns, manage budgets and nurture client relationships across senior and junior teams in a hybrid setting.

You will own accounts, coordinate with creators and internal teams, lead on timelines, and report outcomes against KPIs. The role suits a proactive communicator keen to grow into senior leadership.

Qualifications

• 2-4 years of experience in influencer marketing, social media, creative agency or account management.
• Strong understanding of influencer marketing, social platforms and the creator economy.
• Experience managing multiple campaigns, timelines and stakeholders.
• Excellent organisation and attention to detail.
• Confident client communication and relationship-building skills.
• Ability to manage budgets and understand the commercial side of campaign delivery.
• A proactive, solutions-focused approach.
• Collaborative and keen to develop further.

Responsibilities

• Build strong, trusted day-to-day relationships with clients.
• Develop a clear understanding of each client’s brand, objectives and campaign goals.
• Act as a reliable point of contact, providing proactive updates and solutions.
• Support the Senior Account Manager and Account Director in developing long-term client relationships.
• Identify opportunities to strengthen and grow client partnerships.
• Manage influencer campaigns from briefing and creator selection through to content delivery, reporting and completion.
• Build clear campaign timelines and ensure deadlines, deliverables and approvals stay on track.
• Coordinate creator communications, content approvals and campaign requirements.
• Manage campaign budgets responsibly and ensure projects remain within agreed scope.
• Collaborate across Creative, Strategy, Talent, Operations and Finance to deliver seamless campaigns.
• Anticipate challenges and proactively find solutions before they impact delivery.
• Lead day-to-day client communication across your accounts and campaigns.
• Run client status calls and provide clear, organised campaign updates.
• Communicate confidently and professionally with clients, creators and internal stakeholders.
• Escalate risks appropriately while taking ownership of finding solutions.
• Ensure clients consistently receive a high standard of service.

Skills

Influencer marketing

Account management

Campaign management

Client communication

Budget management

Stakeholder coordination

Job description

Hours: Full time (09:30-17:30 Monday-Thursday, with an early finish Friday)

Location: North London - Hybrid

About Connect

Where the culture is contagious, the energy is infectious & the campaigns go viral!

Connect Management is a leading social-first creator agency representing over 150+ talents. We've built best-in-class experiences for our clients and are leading a new generation of industry disruptors.

At Connect, we create game-changing social strategies and attention-grabbing content. We build strategic connections between the world's biggest brands and the world’s most relevant social-first talent. With our speed, scale and expertise, we're the all-in-one agency that delivers results. If you're passionate about shaping the future of digital talent and brand partnerships, we want to hear from you!

Account Manager

As an Account Manager, you'll play a key role in delivering outstanding influencer marketing campaigns for our clients.

You'll manage campaigns from brief through to completion, build strong day-to-day client relationships and coordinate closely with creators and our internal teams to ensure every campaign is delivered smoothly, creatively and to a high standard.

Working closely with the Senior Account Manager and Account Director, you'll take ownership of your accounts and campaigns while continuing to develop your strategic, commercial and client leadership skills.

Key Responsibilities

Client Partnership & Account Management

• Build strong, trusted day-to-day relationships with clients.
• Develop a clear understanding of each client’s brand, objectives and campaign goals.
• Act as a reliable point of contact, providing proactive updates and solutions.
• Support the Senior Account Manager and Account Director in developing long-term client relationships.
• Identify opportunities to strengthen and grow client partnerships.

Campaign Management & Delivery

• Manage influencer campaigns from briefing and creator selection through to content delivery, reporting and completion.
• Build clear campaign timelines and ensure deadlines, deliverables and approvals stay on track.
• Coordinate creator communications, content approvals and campaign requirements.
• Manage campaign budgets responsibly and ensure projects remain within agreed scope.
• Collaborate across Creative, Strategy, Talent, Operations and Finance to deliver seamless campaigns.
• Anticipate challenges and proactively find solutions before they impact delivery.
• Lead day-to-day client communication across your accounts and campaigns.
• Run client status calls and provide clear, organised campaign updates.
• Communicate confidently and professionally with clients, creators and internal stakeholders.
• Escalate risks appropriately while taking ownership of finding solutions.
• Ensure clients consistently receive a high standard of service.

Reporting, Insights & Proposals

• Support campaign reporting and analyse performance against agreed KPIs.
• Turn campaign results into clear insights and actionable recommendations.
• Participate in campaign wash-ups to identify successes, challenges and learnings.
• Contribute to proposals, presentations and pitch decks.
• Bring knowledge of social trends, creators and platform developments into campaign planning.
• Work collaboratively with Account Executives and the wider Agency team.
• Support junior team members with campaign delivery and day-to-day guidance.
• Share knowledge, ideas and best practice across the team.
• Take ownership of your own development and actively seek feedback.
• Contribute positively to Connect's high-energy, collaborative culture.

Account Growth & Performance

• Deliver consistently against campaign and account KPIs.
• Maintain strong levels of client satisfaction and retention.
• Develop commercial awareness across your accounts and budgets.
• Spot opportunities for additional campaigns, services and partnership growth.
• Support senior team members in developing existing client accounts.

What You Bring

• 2-4 years of experience in influencer marketing, social media, creative agency or account management.
• Strong understanding of influencer marketing, social platforms and the creator economy.
• Experience managing multiple campaigns, timelines and stakeholders.
• Excellent organisation and attention to detail.
• Confident client communication and relationship-building skills.
• Ability to manage budgets and understand the commercial side of campaign delivery.
• A proactive, solutions-focused approach.
• Comfortable working in a fast-paced environment where priorities can move quickly.
• Collaborative, curious and keen to continue learning and developing.

What Success Looks Like

• Your campaigns are delivered on time, on budget and to a consistently high standard.
• Clients trust you and see you as a reliable partner.
• You confidently own the day-to-day management of your accounts.
• You anticipate challenges and bring solutions rather than simply escalating problems.
• You contribute ideas that improve campaign performance and client relationships.
• You build the skills and commercial understanding needed to progress towards Senior Account Manager.

What You Can Expect

You'll be working at our young, vibrant and energetic office, where there's always a great atmosphere and a social vibe. Our office hours are 9:30 to 5:30, and we're in the office five days a week, so you'll quickly become an integral part of the team and dive right in from day one.

Don't just take our word for it - see the culture for yourself on our TikTok.

• Competitive salary based on your level of experience and structured pay bands
• Private health insurance to keep you feeling your best - because your wellbeing matters
• Office gym facilities to keep you fit
• Team and individual incentives to keep you motivated
• In-house high-performance coaching to help you level up
• Mental health support because your wellbeing matters to us
• 25 days annual leave + bank holidays, plus a well-deserved Christmas break
• Extra holiday day for every year you're with us
• Chance to win a holiday every month - because who doesn't love a getaway?
• Summer & winter team socials for those unforgettable moments
• Early finish & dress-down Fridays - just because it's Friday!
• Free office snacks and drinks to keep you fuelled

Our Commitment

At Connect Management, we are committed to fostering an inclusive, diverse and equitable environment where our employees and talent can thrive authentically.

We believe that diversity is not just a value but a driving force - fuelling bold ideas, pushing creative boundaries and setting new standards of excellence in the influencer marketing industry.

We ensure that all individuals are treated with dignity and respect, regardless of age, disability, gender identity, race, religion or sexual orientation. Our policies are designed to prevent discrimination, promote equal access to opportunities and cultivate a culture where everyone feels valued and empowered.

While we take pride in our progress, we recognise that there is always more to do. We are committed to continuous improvement, whether through reviewing our policies, challenging biases, educating internally or externally, and advocating for change to build a more inclusive industry for all.