Account Director

The MISSION Group; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working model

25 days annual leave

Health insurance

Life insurance

Cycle to Work

Pension

Wellbeing support

Job summary

Bray Leino, part of The MISSION Group, is seeking an experienced Account Director in London for the Post Office account. You will lead senior relationships, oversee multi-workstream campaigns and drive commercial performance with a hybrid London-based model.

You will shape strategy, mentor teams, and partner across planning, creative and delivery to ensure high-impact work. This role demands strong negotiation, stakeholder management and delivery discipline.

Qualifications

• Experience in a senior client services or account leadership role within an agency or fast-paced marketing environment.
• Proven track record of managing and growing senior client relationships.
• Strong commercial acumen, with experience budgeting, forecasting, scopes and profitability.
• Ability to identify and convert account growth, cross-sell and business development opportunities.
• Strategic thinking with the ability to translate objectives into marketing and communications strategies.
• Excellent communication, presentation and storytelling skills for senior stakeholders.
• Experience leading negotiations and handling challenging client conversations.
• Strong project and delivery management skills across multiple priorities.
• Understanding governance, compliance and risk in client delivery.
• Proactive, commercially minded approach with room for improvement.

Responsibilities

• Act as the senior client lead, building strong stakeholder relationships.
• Lead end-to-end delivery of integrated campaigns across multiple workstreams.
• Develop deep understanding of client businesses, priorities, performance and competitors.
• Manage development of creative briefs and communications strategies.
• Translate client objectives into direction for internal teams.
• Work with planning, creative and specialist teams to deliver high-quality work.
• Ensure all work is delivered on time, on brief, and on budget.
• Take ownership of account commercial performance, including budgeting, forecasting and profitability.
• Identify and drive account growth opportunities, including upsell and cross-sell.
• Coordinate internal teams and partners for seamless delivery.
• Forward plan resources to support efficient delivery.
• Lead client meetings, presentations and reviews.
• Mentor and develop account teams, fostering a high-performance culture.
• Maintain clear senior stakeholder communication.

Skills

Senior client leadership

Account growth

Strategic thinking

Budgeting & forecasting

Stakeholder management

Leadership & mentoring

Cross-functional collaboration

Job description

We’re looking for an experienced Account Director to join the team at Bray Leino, leading and growing key client relationships, overseeing the delivery of high-quality integrated campaigns, and driving strong commercial performance across one of our largest and most high-profile accounts – Post Office.

Working within a collaborative team, you’ll act as the central link between client and agency teams, bringing together strategy, creative and delivery to produce effective, insight-led work that delivers measurable business growth.

Alongside leading multiple workstreams and senior stakeholder relationships, you’ll take ownership of account performance, identify opportunities for growth and play an important role in developing and motivating a high-performing account team.

The role is hybrid with a London office base (minimum 3 days/week), but we’re open to discussing individual flexibility needs.

About Bray Leino

Bray Leino is a full-service creative agency and part of The MISSION Group Plc. For more than 50 years, we’ve been driven by the belief we now call Create Better: finding better answers to complex business and marketing problems, creating better customer experiences and delivering better outcomes for ambitious brands.

Today, more than 300 specialists bring together strategy, creativity, technology and media to help clients, across the UK and internationally, navigate change, unlock growth and turn ideas into effective work at scale.

At Bray Leino we bring recognised depth to retail, automotive, food & drink, industrial B2B, healthcare, and professional, financial & utility services, where specialist knowledge leads to more effective thinking, creativity and results.

About Post Office

Post Office is one of Bray Leino’s largest and most high-profile accounts, placing us at the centre of one of the UK’s most recognised and trusted brands. As lead creative agency, we drive the brand’s strategy, creative vision and end-to-end production across owned and paid channels including advertising, social, digital, in-branch, customer experience, web and email communications. It’s a broad a varied remit with real scale, impact and visibility.

Key Responsibilities:

• Act as the senior client lead, building strong, trusted stakeholder relationships
• Lead the end-to-end delivery of integrated campaigns across multiple workstreams
• Develop a deep understanding of client businesses, commercial priorities, performance, and competitors
• Manage the development of creative briefs and communications strategies
• Translate client objectives into clear direction for internal teams
• Work closely with planning, creative and specialist teams to deliver high-quality, effective work
• Ensure all work is delivered on time, on brief, and on budget
• Take ownership of account commercial performance, including budgeting, forecasting, and profitability
• Identify and drive account growth opportunities, including upsell and cross-sell
• Coordinate internal teams and partners to ensure seamless delivery
• Forward plan resources to support efficient delivery
• Lead client meetings, presentations, and reviews
• Build proactive account plans and add value beyond incoming briefs
• Mentor and develop team members, fostering a high-performance culture
• Manage upwards and maintain clear senior stakeholder communication

Skills & Experience

We’re looking for someone with strong experience in a senior client services or account leadership role within an agency or similarly fast-paced marketing environment.

You’ll bring:

• A strong track record of managing and growing senior client relationships
• Experience independently leading significant accounts, complex campaigns and multiple workstreams.
• Excellent commercial acumen, with experience managing budgets, forecasts, scopes and account profitability
• A proven ability to identify and convert account growth, cross-sell and business development opportunities
• Strong strategic thinking and the ability to translate business objectives into clear marketing and communications strategies
• Excellent communication, presentation and storytelling skills, with the ability to influence senior stakeholders
• Experience leading negotiations and navigating difficult client conversations
• Strong project and delivery management skills, with the ability to maintain quality, efficiency and attention to detail across multiple priorities
• An understanding of governance, compliance and risk management within client delivery
• A proactive and commercially minded approach, with the ability to identify opportunities for innovation and continuous improvement
• Strong leadership skills, with experience coaching, mentoring and developing account managers, executives and wider teams
• A collaborative approach and the ability to build strong relationships across creative, strategy, delivery and specialist disciplines

Benefits

• We believe our team does their best work when they feel supported, valued and fulfilled. That’s why we offer a comprehensive benefits package and development opportunities, including:
• Hybrid working model (3 days in office, 2 days remote), with flexibility needs open to discussion
• 25 days per annum, plus 8 Bank Holidays and your birthday day off
• Workplace pension with employer contributions
• Health insurance and life insurance
• Cycle to Work scheme
• Interest‑free season ticket loan
• Christmas Club saving scheme
• Access to MISSION Discovery, our bespoke learning platform
• Room to Grow career development programme with regular coaching
• Wellbeing support including:
• Mental health first aiders
• 24/7 counselling and advice helpline
• Agency social events
• Open approach to flexible working conversations

We are proud to be a Disability Confident Committed (Level 1) Employer and are committed to ensuring our recruitment process is inclusive and accessible to all.

We are also a part of…

The MISSION Group Plc.

MISSION Group is a collective of specialist agencies delivering marketing, communications and digital services for Clients across the UK and internationally. The Group combines deep sector expertise with connected capabilities across brand, digital, customer engagement, sponsorship, media, social, technology and communications.

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