Account Director

Profitero, inc; Winnersh; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Base salary and bonus package

Healthcare eligibility

Pension plan

25 days leave + bank holidays

Birthday and reflection days

Cycle to work scheme

Job summary

Profitero+ is seeking an Account Director to oversee a portfolio of enterprise clients from our Reading, UK office. You will manage a team of Account Managers and Senior Account Managers, expand relationships, and drive retention and growth across your accounts.

The role requires 5+ years in senior account management within FMCG or tech, with strong relationship-building and cross-functional collaboration to deliver client value and renewals.

Qualifications

• 5+ years in a senior account management role or equivalent.
• Experience in FMCG and/or technology sectors is preferred.
• Excellent communication and stakeholder management skills.

Responsibilities

• Grow and retain clients in the portfolio and account group.
• Lead account planning, strategy and growth.
• Oversee KPI ownership and customer experience processes.
• Ensure ROI and renewals through client satisfaction and value delivery.
• Mentor and develop team members through onboarding and beyond.
• Collaborate with internal stakeholders to tailor solutions to client needs.

Skills

Account management

English fluency

Relationship building

Communication

Strategic thinking

Education

Business/Marketing degree

Tools

Salesforce CRM

Job description

About Profitero+

Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth.

Come and be a part of our fast-paced, entrepreneurial culture and next stage of growth.

Location:
Hybrid role based in Winnersh Triangle, Reading, UK.

Overview:

Reporting into the VP for Account Management in EMEA/APAC, as Account Director you will be responsible for overseeing an account group of Account Managers and Senior Account Managers supporting & developing our growing Enterprise customer base.

You will own a portfolio of enterprise accounts and act as their main point of contact based in our Reading office. You will also commercially own and be responsible for the retention and growth of the accounts that sit within your own team of Account Managers. Also within the account group, you will act as a point of contact for escalation as a senior sponsor.

As the face of Profitero+ with these customers, it will be down to you to build strong relationships with your main contacts and expand our network across the customer's organisation. The role will involve ensuring renewal via client satisfaction and identifying growth opportunities through understanding your clients’ evolving business needs. This position requires a highly organised, motivated and productive self-starter with 5 + years’ experience in a senior account management role.

You will also mentor and support the development of your team members through onboarding and throughout their career journey with Profitero+.

Profile:

You will have experience of exceeding targets in an FMCG and / or technology-based account management environment. Working in a fast-paced company they will have the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving environment.

Strong relationship building skills and experience of working at a senior level within your client organisations. Be able to take a consultative approach and navigate challenges and escalation through to resolution.

Ability to manage the engagement and sales process from start to finish is critical and this will include working effectively with internal stakeholders such as Marketing and Strategy & Insights to ensure we offer solutions which deliver against our clients’ needs.

Responsibilities:

• Growth and retention of clients from your own portfolio, and those accounts that sit within your account group.
• Lead account planning, strategy and growth
• Ownership of team KPI’s and adoption of Profitero+ Customer Experience, Customer Success Processes and Tools
• Ensuring enterprise clients receive ROI from their Profitero+ service at a local and HQ level, leading to satisfaction and uncontested renewals
• Leadership of a team responsible for a portfolio of enterprise accounts
• Developing a high level of expertise in Profitero+’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues
• Driving usage of Profitero+’s service and understanding of value delivery across the client organisation vertically and horizontally
• Building relationships and networks across a portfolio of customers, identifying commercial opportunities and upselling new features where appropriate
• Arranging conference calls, product demos, training and face-to-face meetings to educate our customers on our solution’s capabilities/benefits
• Be the face of your clients within the Profitero+ business, ensuring that future client needs drive our product roadmap and ways of working
• Collaborate effectively with Publicis Groupe leadership to align strategic initiatives and leverage cross-network capabilities.
• Maintain and manage a balanced portfolio of client accounts to ensure sustainable revenue growth and risk management across key verticals.

Qualified candidates will possess:

• Preference for a degree in a business/marketing related field and 5+ years of relevant account management experience with a proven track record
• Must demonstrate excellent communication (written and oral) and active listening skills
• Must speak and write in English fluently
• Previous account management experience in the FMCG and/or tech sector
• Outstanding organisational skills and ability to multitask to prioritise and manage workflow
• Strong attention to detail and analytical capabilities coupled with sound interpersonal skills
• Positive and enthusiastic outlook toward the attainment of sales and marketing goals
• Goal driven – strong desire to exceed expectations

In addition, the following will be an advantage:

• Knowledge of other European languages would be useful: German, French, Spanish
• Experience of working with Salesforce CRM

Why you want to work at Profitero+:

We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.

We hire only the best and provide the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.

Compensation

We hire only the best and provide the compensation, benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.

Our package include;

competitive base salary; competitive bonus, employee healthcare; life assurance; group income protection; dental care plan; eye care scheme; 24-hour on-line GP; company pension; cycle to work scheme; 25 days off + bank holidays + birthdays off + 2 reflection days off; reduced gym membership; social events; employee referral scheme; personal development plans; Profitero+ Hero scheme.

Profitero+ is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero+ recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.