Account Manager

Cloud21 Ltd.; West Malling; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid role

Pension match

Health coverage

Annual leave 25→30 days

Family leave

Job summary

Cloud21 Ltd. is seeking an Account Manager with extensive experience in client relationship management and business development within the healthcare sector.

The role focuses on digital transformation across NHS and healthcare organisations that primarily work with Epic, and involves building strong partnerships with C-suite executives and senior stakeholders. You will extend and deepen strategic partnerships with existing clients while identifying new engagement opportunities.

Qualifications

• Experience in client relationship management and business development is preferred.
• Strong healthcare sector knowledge and advisory capabilities.
• Ability to articulate complex strategic challenges to C-suite executives.

Responsibilities

• Build and manage a portfolio of strategic client relationships aligned with our growth strategy.
• Design and execute business development campaigns with Practice Leaders and delivery teams.
• Establish trusted advisor relationships with healthcare executives and influence strategic decisions at senior levels.
• Develop strategic engagement plans for priority clients and drive market development initiatives.
• Qualify and prioritise opportunities to optimise resources and consulting engagements.
• Maintain up-to-date knowledge of healthcare trends and competitive landscape to position Cloud21's advisory capabilities.

Job description

One of the many ways we thank you for sharing your talent with us is with our benefits package. We have carefully designed it for wherever you are in your life and career. Some of what we offer:

• Hybrid – This role offers the flexibility to work remote, with up to 50% travel to our Head Office in West Malling, Kent as well as business meetings or client sites across the UK and Ireland, as required for the fulfilment of the role.
• Prepare for retirement – we match employee pension contributions up to 6% based on length of service and offer a salary sacrifice option.
• Health and wellbeing – company sick pay, and comprehensive options for health, dental and vision coverage, access to an employee assistance programme, internal wellbeing champions to promote and support health and wellbeing, and life assurance.
• Enhanced annual leave – 25 days FTE increasing to 30 FTE based on length of service, plus the flexibility to buy or sell.
• Enhanced family leave – maternity leave – 13 weeks full pay/13 weeks half pay, and paternity leave – 2 weeks full pay.
• Giving Something Back – We offer a volunteering day (pro-rated based on working hours) and access to a volunteering platform, enabling you to get involved in community support initiatives.

As an Account Manager you will have extensive experience of client relationship management and business development within the healthcare sector, focused on digital transformation across NHS and healthcare organisations who primarily work with Epic.

You will demonstrate sector expertise and advisory capabilities, understanding the complex strategic challenges facing healthcare leaders whilst articulating Cloud21's breadth of consulting services and thought leadership to C-suite executives and senior stakeholders.

As a trusted advisor and relationship manager, you will apply your experience to extend and develop strategic partnerships with existing clients while identifying new engagement opportunities. Working closely with our delivery leaders and teams, you will cultivate long-term client relationships that drive sustainable growth and position Cloud21 as the preferred strategic partner for healthcare digital transformation.

Success criteria

• Build and manage a portfolio of strategic client relationships aligned with our consulting practice's growth strategy and service capabilities.
• Design and execute business development campaigns in partnership with Practice Leaders and consulting delivery teams.
• Establish trusted advisor relationships with healthcare executives and successfully influenced strategic decision-making at the highest organisational levels.
• Develop strategic engagement plans for priority clients and executed market development initiatives that expanded our consulting presence.
• Effectively qualify and prioritise opportunities to optimise resource allocation and maximise consulting engagement success.
• Maintain cutting-edge knowledge of healthcare industry trends, consulting methodologies, and competitive landscape to effectively position Cloud21's advisory capabilities.

Life at Cloud21

We are a values-driven company, and our values are the intrinsic drivers for every decision we make. They inspire our interactions with each other and with the health and care organisations we work with, as they care for their communities.

Our values:

• Respect Every Person
• Act with Integrity
• Strive for Better
• Deliver as a Team

At Cloud21, we also actively encourage our people to learn and develop, and we support them throughout their career path development with us.

We are Transforming Healthcare Together

We are Cloud21, the digital healthcare consulting and services company delivering integrated solutions that help health and care organisations transform healthcare.

We are here to make a difference and what unites us is our belief that technology can connect us to better outcomes and inspire a brighter future for all. Our team is driven by a passion for healthcare, a commitment to excellence, and a shared vision of a healthier future. We believe healthcare should be accessible, efficient, and integrated. We believe in delivering solutions that help our clients improve the lives of those they serve.

Cloud21 is part of Tegria, a global healthcare consulting services company. Our combined team of more than 1,500 professionals brings unmatched healthcare experience and deep technology expertise to drive meaningful change for 650+ clients served across North America and Europe.

We are committed to building a diverse and inclusive workforce where everyone feels valued and empowered to thrive. We welcome applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, or any other characteristic.

Cloud21 Limited

Suite 01
40 Churchill Square Business Centre,
Kings Hill
West Malling
ME19 4YU

Registered in England & Wales | #06907257