Account Manager

Impel; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

Impel is seeking an Account Manager to own relationships across a UK-based portfolio of automotive retail clients. The role blends remote work with travel to client sites, delivering white-glove service and strategic insights to grow revenue. You’ll collaborate across product, marketing, and sales to tailor solutions and demonstrate impact.

The successful candidate will be data-driven, highly organized, and comfortable working in a fast-paced SaaS environment with a distributed team in the UK.

Qualifications

• Experience in SaaS and startups; automotive retail is a plus.
• Strategic thinker who uses data and insights to grow relationships.
• Comfortable working remotely and while traveling for client engagements.
• Ability to work cross-functionally with diverse teams.
• Excellent organizational and communication skills; delivers results.
• Strong time management; handles multiple client projects.
• Proficient with Microsoft Office and Google Workspace.
• Positive, customer-first attitude and adaptability.

Responsibilities

• Identify and cultivate relationships with key stakeholders in your portfolio.
• Provide white-glove service as the primary client contact for questions.
• Share performance insights and market context to drive client outcomes.
• Collaborate with teams to align campaign structure with client goals.
• Identify barriers and coordinate internal resources to resolve them.
• Provide customer insights to Product teams for new features.
• Resolve client requests urgently and professionally.
• Utilize Salesforce to document engagement and progress.
• Participate in various projects and initiatives.
• Support teammates and contribute to a collaborative environment.

Skills

SaaS sales

Account management

Data-driven decisions

Customer relationships

Remote work mindset

Education

Undergraduate degree

Tools

Salesforce

G-Suite

Job description

We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey--fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai .

Our Values

Relationships - At the heart of everything we do are the connections we build with customers, colleagues, and communities--rooted in trust, and strengthened through collaboration.

Results - We believe every innovation should be purposeful, every challenge met with strategy, and every outcome drives lasting measurable success.

Inventiveness - We don't just adapt to change; we embrace an entrepreneurial spirit that inspires us to take bold action--pushing boundaries and constantly reimagining what's possible at every turn.

Grit - We have a relentless drive to push forward, overcome obstacles, and seek out new ideas with ambition, energy, and passion--no matter what roadblocks we may encounter.

Job Summary and Responsibilities

Job Type

Full-time, Work From Home / Travel to clients

Description

Impel offers automotive dealers, wholesalers, OEMs and third-party marketplaces the industry’s most advanced digital engagement platform. The company’s end-to-end omnichannel solution leverages proprietary shopper behavioural data and AI technology to deliver hyper-personalised experiences at every touchpoint across the entire customer journey. Impel’s merchandising, communication, marketing and imaging applications work seamlessly with all major website, CRM and DMS platforms. To date, the company has delivered more than 9 billion shopper interactions across more than 50 countries. To learn more about Impel, visit www.impel.ai

As the Account Manager, you will act as the main point of contact for existing customers. You will be responsible for managing your client relationships, retention, and growth strategies across your entire portfolio, developing strong relationships with accounts by sharing performance metrics and insights to establish Impel’s products as best in class. You will work closely with your customer to understand their business and match their needs with Impel products. To be successful, you should be organised, a strategic thinker, excel at communication, and follow up to get the job done.

The successful candidate will be joining a small but rapidly scaling team in the UK representing customers across the breadth of the UK automotive retail industry. While the role is home-based, and a motivated, self-starter approach is beneficial, the team thrives on collaborative thinking and efforts, meeting regularly on scheduled conference calls, monthly and quarterly meetings, as well as social events, to foster a fun, cohesive and inclusive working environment.

Key Areas of Responsibility:

• Identify and cultivate strong relationships with key stakeholders within your portfolio
• Provide white-glove service to your clients by serving as their primary point of contact for all client-facing questions with the goal of client delight
• Provide customer insights and consultation to your clients through frequent reviews and in-person meetings that demonstrate an understanding of the market, advertising landscape, and how to help your clients achieve their goals.
• Collaborate cross-functionally to align campaign structure and strategies with client business goals
• Identify barriers to success, define the resolution and manage internal resources to help resolve
• Provide customer insights to Product teams for new features, functionality, and enhancements
• Ensure all incoming client requests and concerns are resolved in an urgent, professional, and personable manner
• Utilise Salesforce to document and track customer engagement and interactions
• Perform other related duties such as participating in various projects or initiatives
• Provide help and support to team members where necessary

Qualifications

Requirements

• Experience working in fast-paced world of SaaS, and startups and automotive retail ideal
• Strategic thinker who is comfortable using data & insights to grow relationships by identifying and solving problems
• Motivated and comfortable working remotely as well as on the road or in the field
• Effectively work cross-functionally and with a wide range of people with different skill sets
• Excellent organisational, interpersonal, and communication (written and verbal) skills
• Proven ability to set clear and deliverable goals – demonstrate tenacity and a commitment to deliver and be accountable for results
• Exceptional time management skills with the ability to handle multiple client projects simultaneously
• Ability to work in a fast-paced environment while solving problems quickly and creatively
• Proficient in Microsoft Office Suite and G-Suite
• Comfortable working in a fast-paced and dynamic environment
• Positive, customer first attitude
• Ability to learn quickly and adapt to change

Additional Requirements:

• 80% home based with some client travel
• Undergraduate degree preferred or 1-3 years of relevant work experience

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