Service Engineer

Otis SE; Greater London; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Training provided

Tools provided

Company mobile (iPhone)

Job summary

Otis is seeking a Service Engineer in London to maintain elevator and escalator units on-site for a key client. You will ensure safety and reliability while performing planned maintenance across the London area.

You will work with a team and autonomously as needed, using electronic/digital tools, and participate in ongoing training with Otis to advance technology and safety practices.

Qualifications

• NVQ or equivalent in lift service, repair and/or maintenance.
• At least 24 months of experience in the lift industry.
• Strong electrical/electrical engineering skills; safety-focused.

Responsibilities

• Carry out 100% of lift maintenance and service visits within the London area.
• Work across the London area, managing the portfolio of lifts.
• Respond quickly to fix breakdowns, aiming for first-time fix.
• Carry out minor repairs to maintain operation.
• Liaise with customers on site to build good working relationships.

Skills

Electrical skills

On-site maintenance

Safety focus

Communication skills

Education

NVQ in lift service or equivalent

Tools

Electronic testing tools

Job description

Date Posted: 2026-08-11 Country: United Kingdom Location: Otis London, 96 Great Suffolk Street, Southwark, London, SE1 0BE Job Title: Service Engineer Location: London

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a maintenance mechanic for one of our entities located in London. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining elevator and escalator units directly on site with one of our key clients.

On a typical day you will:

• Carry out 100% of the lift maintenance and service visits of the units within the London area.
• Work within and across the London area, managing the portfolio of lifts across it.
• Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix.
• Carry out minor repairs to achieve continual operation.
• Liaise directly with the customer while on site to build a good working relationship.

What you will need to be successful

• Be NVQ, or equivalent, qualified within lift service, repair and/or maintenance.
• You have at least 24 months of experience in the lift industry.
• You have good skills in electricity and electrical engineering.
• You are a committed professional, with safety as your priority.
• You are comfortable communicating to others.
• You are curious, adaptable, and you know how to work alone or in a team.
• You are comfortable using electronic and digital tools.

What’s In it For Me

• We are offering a highly competitive salary and benefits.
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• You will receive modern and high-quality work clothes, your own tools, an iPhone.
• The health and safety of our employees is our top priority.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.