Account Manager

Soulreflectors; Manchester; On-site; GBP 27,000 - 35,000; Full time

Job summary

An innovative firm in the PropTech sector is seeking a dedicated Account Manager to enhance customer experiences and support clients in utilizing a groundbreaking CRM platform. This role offers the chance to work in a hybrid environment, balancing remote work with in-office collaboration. You'll play a crucial part in improving the property industry by providing exceptional support and feedback to enhance product features. Join a rapidly growing company that values autonomy, curiosity, and personal impact, and enjoy a culture that promotes development and well-being.

Benefits

Hybrid working

£1000 towards a holiday after first year

£500 yearly L&D budget

Birthday day off

2 paid days volunteering

Enhanced maternity, paternity & adoption pay

Mental health support

Flexible working hours

Comfortable office space

Qualifications

• Background in Estate Agency with a passion for customer experience.
• Excellent written and verbal communication skills in English.

Responsibilities

• Onboard new clients and ensure existing clients maximize software use.
• Collaborate with teams to design new product features based on customer feedback.

Skills

Customer Experience

Communication Skills

IT Literacy

Organizational Skills

Self-Motivation

Job description

Join to apply for the Account Manager role at Soulreflectors

Manchester (Hybrid, up to 2 days WFH) | up to £27,000 base and an OTE of up to £35k

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

If you join us, you'll be helping to improve the property industry for everyone by introducing our game-changing CRM to estate agents up and down the country, enabling them to deliver incredible customer experiences while supercharging their teams.

Over the past four years, we've been working on Street.co.uk - our groundbreaking product that's putting transparency, user experience and beautiful design at the heart of our industry. You'll be the go-to for our new clients as they begin their journey using our CRM platform, constantly going above and beyond for our customers and helping them find their way around the system.

If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in!

A Bit About You

• You’ll have an Estate Agency background
• You are passionate about providing an excellent customer experience
• You have excellent written and verbal communication skills (fluency in written and spoken English)
• You're dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth
• You're highly organised with exceptional attention to detail
• You have strong IT-literacy
• You’re keen to transition into a tech environment that strives to improve the property industry
• You have a strong interest in technology and the enthusiasm to quickly learn new products and features

Heres what you can expect to be working on as an Account Manager at Street Group

• Immersing yourself in the company and building knowledge of our evolving product
• Ensuring feedback flows from Customer Success to the relevant business and product teams
• Supporting our clients to achieve great results with Street.co.uk; from on-boarding new clients to proactively ensuring existing clients are getting the most out of the software
• Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customer
• Implementing creative solutions to proactively resolve potential issues for customers
• Providing exceptional technical support via phone and email to Street clients
• Up-selling additional products to existing clients

Why join Street Group?

• Hybrid-working - you can work from home up to 2 days per week
• Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
• Joining a culture that supports your development and encourages growth
• £500 yearly L&D budget for your career development
• Your birthday on us - we pay, you stay away
• Give something back - 2 paid days volunteering on us
• Enhanced maternity, paternity & adoption pay
• Mental health & well-being support via Health Assured
• Regular well-being initiatives
• Flexible working hours
• Comfortable, relaxed office space - office dogs welcome!

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

Interview Process:

3 stages (incl. a presentation) = Introductory call with one of our Talent team > Hiring Manager Interview > Final interview and presentation.