Account Manager

GradBay; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A Manchester-based company is seeking an experienced Account Manager to oversee a portfolio of high-value clients. The role involves managing client relationships, leading a sales team, and ensuring targets are met. Ideal candidates will have a strong B2B background, excellent communication skills, and a proactive approach to account management.

Qualifications

• Minimum 2 years’ experience in account management, client services, or B2B sales.
• Proven track record in managing multiple client accounts.
• Experience in fast-paced, target-driven environment.

Responsibilities

• Manage a portfolio of 5–10 high-value client accounts.
• Coordinate a team of Sales Representatives.
• Drive account success through strategy and campaign insights.

Skills

Communication

Interpersonal skills

Organizational skills

Analytical mindset

Proactivity

Collaborative team player

Tools

CRM systems

Sales enablement tools

Job description

This range is provided by GradBay. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from GradBay

Our client is a Manchester-based company that specializes in sales lead generation and business development services. Their core mission is to help businesses secure more meetings with the right decision-makers, particularly when breaking into new sectors or industries.

Here are some key aspects of what they do:

• Tailored Lead Generation: They create customized strategies to connect clients with potential customers or partners.

• B2B Focus: Their services are geared toward business-to-business (B2B) interactions, helping clients grow their networks and pipelines.

• Consultative Approach: offering insights and support to improve outreach effectiveness.

The Job

The Account Manager is responsible for the overall success and growth of a portfolio of high-value client accounts. With full ownership of 5–10 accounts (typically generating £15k+ MRR), they act as the strategic lead— overseeing campaign performance, maintaining client relationships, and driving team success.

They coordinate a team of Sales Representatives to ensure meetings are booked to target and that clients receive exceptional service.

• Manage a portfolio of 5–10 accounts

• Fully accountable for client performance and results (75% Retention)

• Assist the onboarding process for new clients including campaign setup and expectations alignment

• Fully responsible for managing and leading client renewals including upsell conversations and retention strategy

• Own all client communications including:

- Leading weekly or bi-weekly catch-up calls with full confidence

• Clearly reporting campaign progress: successes, focus areas and blockers

• Handling tough conversations and managing client expectations with professionalism

• Pushing back appropriately when expectations do not align with campaign realities

• Collate & send daily end-of-day (EOD) dialling notes to clients

• Write and refine outreach scripts and messaging frameworks for campaigns

• Drive account success through strategy data targeting and campaign insights

• Collaborate with and upskill Sales Reps assigned to each account

• Review performance metrics and proactively identify improvements

• Troubleshoot underperformance and adjust outbound strategies accordingly

• Maintain client satisfaction and retention through consistent delivery

• Proactively communicate with the Directors on client performance and satisfaction

• Ensure there are no surprises around poor results or unhappy clients

Candidate Requirements

To succeed in this role, candidates should demonstrate the following:

Experience & Background:

• Minimum 2 years’ experience in account management, client services, or B2B sales

• Proven track record of managing multiple client accounts and delivering measurable results

• Experience working in a fast-paced, target-driven environment

• Strong communication and interpersonal skills, with the ability to lead client calls and manage expectations professionally

• Excellent organizational and time management abilities to handle multiple accounts simultaneously

• Analytical mindset with the ability to interpret campaign data and adjust strategies accordingly

• Confident in writing and refining outreach messaging and scripts

• Comfortable giving and receiving feedback, and mentoring junior team members

• Proactive, solutions-oriented, and commercially aware

• Resilient under pressure and capable of handling difficult conversations with diplomacy

• Collaborative team player who thrives in a consultative, client-focused environment

Technical Proficiency:

• Familiarity with CRM systems and sales enablement tools

• Competent in using data to inform decisions and report on performance

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

• Industries

  Business Consulting and Services

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