Account Manager

Smith's Group; Manchester; Hybrid; GBP 38,000 - 60,000; Full time

Job summary

John Crane, part of Smiths Group, seeks an Account Manager to cover the North West. Hybrid role with travel to customer sites.

You will drive profitable growth by converting enquiries into orders, expanding market presence, and developing new accounts while maintaining strong relationships and delivering excellent service. The role requires oversight of growth plans, collaboration with engineering and tender teams, and adherence to health, safety, and compliance standards.

Qualifications

• Experience as an Account Manager in the industrial, mechanical, or engineering sectors.
• Strong written and spoken communication skills.
• Ability to manage time effectively and budgeting.

Responsibilities

• Develop growth plans for the allocated North West territory.
• Identify, secure and develop new customer accounts to increase market penetration.
• Maintain existing accounts and ensure service delivery requirements are met.
• Promote and sell John Crane products in line with policy and regulations.
• Collaborate with engineering and tender teams on quotes and tenders.
• Prepare monthly sales progress reports.

Skills

Account management

Communication

Time management

Budgeting

Education

Industrial/engineering experience

Tools

C4C

Job description

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.

Job Description

We have an exciting opportunity for an Account Manager covering North West reporting to the Senior Regional Sales Manager. As an Account Manager you will drive profitable growth within their assigned territory by converting enquiries into orders and expanding John Crane’s market presence. This role involves identifying and developing new customer accounts, maintaining strong relationships, promoting our products with technical expertise, and ensuring excellent service delivery. The successful candidate will execute territory growth plans, collaborate closely with engineering and tender teams, manage sales reporting, and uphold high standards of health, safety, and compliance.

This role is Hybrid working Monday to Friday normal office hours with regular travel to customer sites.

Duties & Responsibilities (not limited to)

• Develop, gain approval and execute growth plan for allocated territory, ensuring inclusion of key John Crane products and services initiatives, which support achievement of Company business objectives
• Identify, secure and develop new customer accounts that increase John Crane market penetration
• Sustain existing customer accounts and relationships, ensuring service delivery requirements are achieved
• Promote and sell John Crane Products in accordance with the company policy, pricing guidelines and regulations.
• Presenting the product range and its technical attributes / benefits for customers and maintaining relationship
• Support and coordinate customer enquiries, quote preparation for non-pricelist products and work with Application Engineering
• Actively involvement in the delivery of goods, invoicing and collections on payment from the customers.
• Preparation of thorough monthly reports to communicate progress of sales plan in line with business needs
• Act as a role model for Health, Safety and Environmental issues, actively participating in the development of safety culture and behaviours, including reporting all hazardous and unsafe acts
• Update sales funnel opportunities in C4C tool with accurate information based on quote follow-ups and customer feedback
• Create customer visit reports which provide clear customer information and order potential
• To communicate frequently with the tendering and engineering teams to support delivery of quality tenders
• Conduct Lost Bid Analysis and propose actions to increase tender/order hit rate
• Act as a role-model for compliance, ensuring appropriate processes and controls are in place and followed to meet the highest ethical standards and to adhere to Company regulations
• All other duties as relevant to the Sales function

Qualifications

• Demonstrated experience in an Account Manager position within the industrial, mechanical, or engineering sectors, with a strong understanding of technical products, customer engagement, and commercial account development.
• Strong communication skills both written and spoken
• Ensure all company equipment is kept in good condition and reporting faults or damage to the Sales Manager
• Strong time management
• Able to financial manage including planning and budgeting

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.