Account Manager

Jobtailor; Loughborough; On-site; GBP 70,000 - 110,000; Full time

Job summary

Jobtailor is seeking an experienced Senior Account & Project Manager to bridge creative and business objectives in a fast-paced UK environment. You’ll lead multi-disciplinary programs, mentor project managers, and strengthen client relationships while ensuring operational excellence.

In this role, you’ll own accountability for delivery, drive strategic reviews, and collaborate with brand, marketing, and operations teams to optimize processes and performance.

Qualifications

• Bachelor’s degree in business, marketing, communications, advertising, or related field.
• 10+ years of experience in account and project management in creative, corporate, or marketing settings.
• 3+ years of direct people management experience with mentoring and development of teams.
• Strong understanding of creative workflows, marketing campaign planning, and integrated media.
• Proven ability to lead complex programs across teams, functions, and geographies.
• Exceptional communication and high emotional intelligence, with negotiation and conflict resolution skills.
• Strong client relationship management, anticipating needs, providing strategic counsel, and building trust.
• Proven leadership to motivate and guide a diverse team in a fast-paced environment.
• Ability to work swiftly and meet timelines in a fast-paced creative environment.
• Agile certification or Agile marketing experience is highly desirable.
• Experience with project management tools such as Workfront, Asana, or Smartsheet.

Responsibilities

• Serve as the primary liaison between the creative team and assigned business units.
• Build relationships with internal partners and align creative solutions with business objectives.
• Lead onboarding and integration of new partners into the creative organization.
• Identify opportunities to expand the creative team’s value and influence.
• Lead strategic execution of high-visibility creative programs and projects.
• Translate complex, multi-channel initiatives into project scopes and resource plans.
• Drive clarity in work planning, tracking, and measurement.
• Own account health, delivery performance, and partner satisfaction.
• Monitor critical metrics, report progress to leadership, and adjust plans.
• Support and mentor a team of project managers.
• Promote accountability, ownership, and continuous improvement.
• Collaborate with brand, marketing strategy, creative, and operations teams.
• Establish and follow standards, processes, and workflows.
• Align account and project management practices with creative and business goals.
• Lead quarterly and monthly business reviews.
• Evaluate account processes and tools, identify improvements, and implement operational-efficiency solutions.
• Partner with operations and finance teams on budgets, forecasts, and resource utilization

Skills

Account Management

Project Management

Client Relationship Management

People Management

Exceptional Communication

Emotional Intelligence

Negotiation Skills

Conflict Resolution

Team Motivation

Education

Bachelor’s degree in business, marketing, communications, advertising, or related field

Tools

Workfront

Asana

Smartsheet

Job description

• Serve as the primary liaison between the creative team and assigned business units
• Build relationships with internal partners and align creative solutions with business objectives
• Lead onboarding and integration of new partners into the creative organization
• Identify opportunities to expand the creative team’s value and influence
• Lead strategic execution of high-visibility creative programs and projects
• Translate complex, multi-channel initiatives into project scopes and resource plans
• Drive clarity in work planning, tracking, and measurement
• Own account health, delivery performance, and partner satisfaction
• Monitor critical metrics, report progress to leadership, and adjust plans
• Support and mentor a team of project managers
• Promote accountability, ownership, and continuous improvement
• Collaborate with brand, marketing strategy, creative, and operations teams
• Establish and follow standards, processes, and workflows
• Align account and project management practices with creative and business goals
• Lead quarterly and monthly business reviews
• Evaluate account processes and tools, identify improvements, and implement operational-efficiency solutions
• Partner with operations and finance teams on budgets, forecasts, and resource utilization

Requirements

• Bachelor’s degree in business, marketing, communications, advertising, or related field
• 10+ years of experience in account and project management, ideally within a creative agency, corporate creative team, or marketing environment
• 3+ years of direct people management experience with a proven ability to mentor and develop successful teams
• Strong understanding of creative workflows, marketing campaign planning and development, and integrated media
• Proven ability to lead complex programs across teams, functions, and geographies
• Exceptional communication and high emotional intelligence, with talent for negotiation, influence, and conflict resolution
• Strong client relationship management skills, including anticipating needs, providing strategic counsel, solving complex problems, and fostering trust
• Proven leadership skills and ability to motivate and guide a diverse team in a fast-paced environment
• Ability to work swiftly and meet project timelines in a fast-paced creative environment
• Agile certification or Agile marketing experience is highly desirable
• Experience with project management tools and systems such as Workfront, Asana, or Smartsheet
• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment

Core Competencies

Demonstrates expertise in account and project management within creative environments, with a strong focus on relationship building, strategic execution, and operational efficiency. Proven ability to lead teams, mentor project managers, and align creative solutions with business objectives.

Highest-signal resume keywords

• Account Management
• Project Management
• Creative Workflow Understanding
• Client Relationship Management
• People Management

Hard Skills

• Project Management
• Marketing Campaign Planning
• Integrated Media Development
• Operational Efficiency Solutions
• Resource Planning

Soft Skills

• Exceptional Communication
• Emotional Intelligence
• Negotiation Skills
• Conflict Resolution
• Team Motivation

Certifications & Qualifications

• Agile Certification

Industry Keywords

• Creative Agency
• Corporate Creative Team
• Marketing Environment
• Business Reviews
• OHS Policies

Tools & Technologies

• Workfront
• Asana
• Smartsheet