Account Manager

Deskpro Ltd; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

A leading provider of helpdesk software is seeking a results-driven Account Manager to join their London team. This role focuses on expanding revenue from existing customers, requiring strong account management skills and experience in the SaaS industry. The position is hybrid, allowing flexibility between in-office and remote work.

Qualifications

• Strong account management experience in SaaS or enterprise software.
• Proven track record in revenue growth and customer expansion.
• Ability to identify upsell and cross-sell opportunities.

Responsibilities

• Manage and expand key customer relationships.
• Identify new opportunities within current accounts.
• Increase adoption of Deskpro’s platform through upsells and cross-sells.

Skills

Account Management

Sales

Customer Relationship Management

Job description

About Deskpro

Deskpro is a leading provider of helpdesk software, offering an omnichannel customer support platform that empowers organisations to manage their customer communications efficiently. With a robust set of tools, Deskpro helps businesses deliver exceptional support experiences across multiple channels, including email, chat, voice, and social media. Our platform is highly customisable and integrates seamlessly with a wide range of third-party applications, making it the preferred choice for support teams worldwide.

Role Overview

We are looking for a results-driven Account Manager to join our London-based team. This is a pure expansion sales role, not customer success-focused, aimed at identifying and delivering revenue growth from our existing customer base. You will be responsible for managing and expanding key customer relationships, uncovering new opportunities within current accounts, and increasing adoption of Deskpro’s platform through upsells and cross-sells. Ideally, you bring a strong repository of account management experience and contacts in the SaaS or enterprise software space.

This is a hybrid role (3 days in-office, Wimbledon HQ) and reports directly to the VP of Sales.