Account Manager

Wates Group; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Wates Group seeks a technically strong Account Manager to lead operations for the London School of Economics. This role involves managing 38 buildings and five Halls of Residence, requiring leadership, financial acumen, and a recognized technical qualification. Join a diverse team committed to delivering excellence and advancing your career with extensive benefits and development opportunities.

Benefits

Private Medical

5% Employer Pension Contribution

Health and Wellness Programmes

22 Days Holidays Plus Bank Holidays

Comprehensive Learning and Development Opportunities

Industry-Leading Family Leave Benefits

Qualifications

• Experience in transferable environments with strong leadership skills.
• Ability to manage P&L and achieve budgets.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Lead and motivate the Wates FM team by example.
• Ensure compliance with safety and quality standards.
• Implement best practices in contract management.

Skills

Leadership

Interpersonal Skills

Problem-Solving

Change Management

Financial Acumen

Education

Recognized Technical Qualification

Membership to IOSH or equivalent

Job description

This is a Full Time/Flexible Working, Permanent vacancy that will close in 19 days at 23:59 BST.

The Vacancy

ACCOUNT MANAGER

Wates offers an excellent opportunity for a technically strong Account Manager to provide operational leadership, technical management, added value, and development on our Key Account, London School of Economics.

ABOUT THE ROLE

We are seeking an Account Manager with experience in transferable environments, demonstrating strong leadership skills. You will be responsible for 38 buildings within the Campus and five Halls of Residence in Central London. The ideal candidate will have a recognized Technical qualification and membership to the Institute of Safety and Health (IOSH) or equivalent, along with solid financial and commercial acumen, including experience managing a P&L and achieving budgets.

You should possess strong interpersonal, problem-solving, and change management skills, with the ability to balance policy and procedure requirements with client needs, and to deliver persuasive presentations on complex topics to employees, clients, and senior management.

This role offers a terrific opportunity to advance your career within a talented, diverse, and supportive team.

Key Accountabilities

1. Lead and motivate the Wates FM team by example, delivering excellence in sustainable hard M&E, reactive, and project services.
2. Provide visible leadership and effectively liaise with key client stakeholders to nurture relationships.
3. Ensure compliance with statutory, safety, quality, environmental, security standards, creating a Zero Harm culture. Maintain targets through timely compliance certification uploads onto ACT (Assurance Compliance Tool).
4. Implement and uphold best practices in contract management, managing specialists and suppliers to ensure dynamic MI reporting and achievement of KPI/SLA targets.

WHAT WE OFFER

• Competitive salary
• Extensive corporate benefits including Private Medical, 5% employer pension contribution, Health and Wellness programmes, 22 days holidays plus bank holidays, and more.
• Comprehensive learning and development opportunities to support career progression.
• Industry-leading family leave benefits, including 26 weeks fully paid maternity and 12 weeks fully paid paternity leave.

To learn more about LIFE AT WATES, please visit https://www.wates.co.uk/careers/.

We welcome a variety of new talent to join our teams to help us grow and innovate. Even if you do not have all the listed skills, many are transferable to other roles within the WATES Group.

If you need clarification about any vacancies, wish to discuss career opportunities confidentially, or require assistance with the recruitment process, please contact our In-House Recruitment Team at [e-mail].

As a responsible and inclusive employer, we are committed to equality, recognized through accolades including gold accreditation with Investors in People and being a Disability Confident employer. Being a family-owned business, we value long-term relationships.

This position requires a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually. We do not discriminate based on criminal records or disclosed offenses. Additional pre-employment checks may be required for certain roles.

Wates is one of the UK’s leading family-owned development, building, and property maintenance companies, founded over 125 years ago, with a proud legacy in the built environment.

Our purpose is ‘reimagining places for people to thrive,’ guided by our three promises:

• Thriving places – creating sustainable, inclusive communities.
• Thriving planet – protecting nature and addressing climate change through collaboration and innovation.
• Thriving people – fostering opportunities and relationships where everyone feels included, invested, and cared for.

We are proud to be recognized as a Gold Investors in People and a Disability Confident employer. Our recruitment processes are designed to be fair and equitable.

Awards

• Best Project – Inside Housing Development Awards
• Winner – 2022 Construction News Awards
• Gold Award – Investors in People 2022
• Gold Award – Considerate Constructors Schemes (CCS) National Site Awards
• Top 50 Employers for Women 2022