Account Manager

MCG Talent; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the financial services sector seeks a dedicated Account Manager to manage a portfolio of high-value clients within the Crypto/Blockchain sector. You will provide exceptional support and insights to maximize client experiences and retention, leveraging your expertise in client management and the crypto market. This role is ideal for someone passionate about client engagement and looking to thrive in a fast-paced environment.

Qualifications

• 4+ years in client-facing roles or account management.
• Proven track record serving high-value clients.
• Strong knowledge of crypto markets or keen interest to learn.

Responsibilities

• Oversee high-value client portfolios as dedicated point of contact.
• Provide tailored support and strategic guidance to enhance client satisfaction.
• Identify growth opportunities by tracking client engagement.

Skills

Client Management

Communication

Data-Driven

Cultural Sensitivity

Job description

Direct message the job poster from MCG Talent

Client Executive at MCG Talent | Hiring Talent in Marketing, Tech and Creative across APAC

We're looking for a dedicated, results-oriented Account Manager to join our client's expanding VIP Account Management team within the Crypto/Blockchain space.

In this role, you'll manage a portfolio of high-value Main App clients, providing exceptional service to boost satisfaction, retention, and revenue growth. Your goal is to forge strong, trusted relationships with top-tier clients, delivering tailored support, insights, and engagement to maximize their platform experience.

Key Responsibilities

• Oversee a portfolio of high-value traders, acting as their dedicated point of contact and champion.
• Deliver exceptional, proactive support, ensuring prompt responses and tailored solutions to client inquiries.
• Provide customized market insights, platform recommendations, and strategic guidance to enhance client engagement and loyalty.
• Uncover and implement cross-sell and upsell opportunities that align with client goals and usage patterns.
• Track client activity and assets under management (AUM) to identify growth opportunities and address potential churn risks.
• Promote increased platform usage and trading frequency by introducing relevant tools and features.
• Measure client satisfaction through NPS and feedback channels, continuously refining service delivery.
• Partner with Product, Marketing, Risk, and Compliance teams to create a cohesive client experience and advocate for client needs internally.
• Expand business opportunities through client referrals, network growth, and fostering deep, trust-based relationships.

Requirements

• 4+ years in client-facing roles (e.g., account management, sales, or customer success), preferably in crypto, fintech, or financial services.
• Proven track record of serving high-value/HNW clients with top-tier service.
• Strong knowledge of crypto markets and trader behavior (or a keen interest to learn quickly).
• Fluency in one or more languages relevant to your market; cultural sensitivity is essential.
• Highly organized, data-driven, and focused on results.
• Excellent communication and interpersonal skills, with the ability to build trust.
• Thrives in a fast-paced, compliance-focused environment.

Interested? Apply NOW or drop me a message at [e-mail].

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance, Consulting, and Strategy/Planning

• Industries

  Financial Services, Business Consulting and Services, and Marketing Services

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