Account Manager

Insurely; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking an Account Manager to drive customer success in sustainability. This role focuses on building strong relationships and providing strategic insights to guide clients towards net-zero carbon emissions. You'll leverage your account management experience to support customers through their lifecycle, ensuring satisfaction and retention. Join a passionate team dedicated to making a positive impact on the planet while thriving in a collaborative and supportive environment. If you're ready to take on this challenge, we want to hear from you!

Benefits

30 days paid vacation

Annual merit-based salary reviews

Pension Offering

Parental leave top-up

Group Life Insurance

Health Insurance

Social and team-building activities

Opportunity to make a positive impact

Qualifications

• 2+ years in account management or similar roles.
• Strong prioritization skills and ability to manage multiple accounts.

Responsibilities

• Build long-term relationships with customers and support their sustainability journey.
• Identify growth and upsell opportunities to achieve targets.

Skills

Account Management

Communication Skills

Negotiation Skills

Analytical Skills

Salesforce Proficiency

Job description

Sales · London · Hybrid

Account Manager

Join the planet’s most important fight

Are you ready to grow your climate career and help businesses cut carbon?

Normative is now looking for a Associate Climate Strategy Advisor for our team in Stockholm!

Normative is accelerating the transition to a net zero world. We provide science-based carbon accounting software and tailored advice from net zero experts, enabling companies to reduce their carbon footprints.

Our Account Management team combines people skills and customer management experience to steer companies towards net zero. The Account Management function works hands-on with our customers to support them on their journey, working closely with and alongside the Climate Strategy team. The Account Manager’s responsibility is to provide strategic insight and support, as well as a commercial partnership; this includes owning the renewal, add-on and upsell conversations with customers.

What you will do:

• You are the trusted person for our customers, with whom you’ll build long-term relationships.

• You have an analytical and commercial mindset - you’ll be able to interpret information from individual customer requirements to help them meet their business objectives through Normative.

• You are confident with conducting commercial discussions and identifying potential growth and upsell opportunities.

• You are motivated by seeing an account grow and move towards net zero, whilst achieving a personal and team target.

• You are driven to find a win:win solution for both Normative and the customer with a collaborative approach.

• You help our customers understand Normative and drive interest for additional product and service offerings. This will accelerate their journey towards net-zero carbon emissions.

• You are proactive in customer initiatives leading to high satisfaction, retention and growth.

Experience we're seeking

• You have excellent communication skills in English, both written and verbal, and are able to manage stakeholders at all levels.

• You have 2+ experience in an account management role or similar, where you are used to supporting customers through their lifecycle, from onboarding to renewal.

• You are able to manage multiple accounts and contacts through strong prioritisation skills.

• You have extensive experience in working within SaaS customer management, with strong negotiation, presentation and interpersonal skills.

• You are able to demonstrate a consistent history of delivering and exceeding revenue targets.

• Salesforce proficient.

We also believe:

• You are organised and you know how to prioritise multiple tasks and projects at the same time.
• You are excited to work with customers and support them on their sustainability journey.
• You thrive in a fast-paced environment and take ownership of finding the most effective solutions for our customers.
• You are able to demonstrate when you have applied a sense of urgency to numerous commercial scenarios.
• You must be able to demonstrate and talk through previous commercial wins and customer growth situations.
• You push yourself to meet and exceed goals.

Any company would say its employees are smart, capable, and fun to work with – and our employees certainly are! But we’re also driven by an unshakable sense of purpose, an urgency to act, and the motivation to devote our talents and energy to fighting the planet’s most important fight.

Location

Normative has offices in Stockholm and London. For this role you will be located in our office in London.

At this time we are not able to offer relocation or VISA support for this position.

Benefits

• Annual merit-based salary reviews

• 30 days/year of paid vacation + up to 2 additional days off

• Pension Offering

• Parental leave top-up

• Group Life Insurance

• Workers Compensation and Health Insurance through our provider Vitality

• Social and team-building activities (off-sites, after works, winter/summer parties)

• An opportunity to make a real positive impact on the world

• A friendly, supportive and humble working culture

We review our benefits packages on a regular basis and might modify our benefits from time to time

How to Apply

We adopt a continuous selection process, so please make sure to apply with your CV in English.

Our interview process consists of 4 stages:

1. Screening interview with a member of our Talent Acquisition team
2. First interview with the hiring manager
Online Personality & Logic assessment
3. Interview with members of the Account Management team
4. Practical Case Interview

We’re committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team. We assess candidates based on their experience, skills and unique talents and evaluate everyone against the same criteria.

Normative handles sensitive financial data and we will therefore conduct a background check before hiring any candidate.

Department

Sales

Locations

London

Remote status

Hybrid

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About Normative

The world has witnessed exponential economic growth, and with it an exponential rise in greenhouse gas emissions. Now is the time for exponential climate action.

We provide science-based carbon accounting software and tailored advice from net zero experts, enabling companies to reduce their carbon footprints.

Founded in 2014

Co-workers 100+

Sales · London · Hybrid

Account Manager

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