Account Manager

JR United Kingdom; Lincoln; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading InsurTech company is seeking an Account Manager to enhance client services in the UK insurance market. You will collaborate with various teams to drive customer engagement, manage relationships, and ensure satisfaction. The ideal candidate will have a strong background in insurance and exceptional communication skills, aiming for growth in this dynamic role.

Benefits

Generous health-insurance package

Pension plan with employer contributions

Competitive holiday / leave policy

Industry Qualifications paid by the company

Work from anywhere to facilitate work-life balance

Apple laptop and quality-of-life equipment

Qualifications

• Experience in the UK insurance industry in an Account Executive function or claims team.
• Ability to manage relationships with high-value customers.
• Exceptional communication and interpersonal skills.

Responsibilities

• Prepare data-driven reporting for clients.
• Act as relationship liaison with customers.
• Respond to RFPs/RFIs from prospective clients.

Skills

Relationship Management

Communication

Data Analysis

Education

Degree and/or ACII qualification

Job description

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My client is a Series A InsurTech and a digital-native TPA who use automation technology and AI to bring speed, advanced data science, and simplicity to the experience of consumers, insurance adjusters, and carriers.

As an Account Manager, you will be an integral part of the approach to client service - working closely with the claims, operations, analytics and technology teams to drive positive customer engagement and identify opportunities to win business.

For this role, you will need to have experience managing accounts in the UK general insurance market, with a strong preference for relevant claims knowledge.

The role will involve:

• Establish and prepare data-driven reporting for clients, such as Monthly and Quarterly Customer stewardship meetings where appropriate
• Serve as the main relationship liaison with customers in the UK, quickly building trust and identifying opportunities for continual improvement
• Ensure strong customer satisfaction by leveraging effective and proactive relationship management
• Help in responding to and preparing for RFPs / RFIs from prospective clients
• Serve as voice of the customer and provide valuable insights to the operations and technology teams to ensure continual improvement and optimisation of outcomes
• Support the onboarding of new customers working closely with claims operations and technology teams

Requirements

• Strong experience in the UK insurance industry in an Account Executive function or claims team
• Degree and/or ACII qualification
• Proven ability to manage relationships with high value customers and communicate with both technical and non-technical audiences alike
• Able to work in a small team with big growth ambitions
• Exceptional communication and interpersonal skills
• A passion for claims or insurance
• Generous health-insurance package
• Pension plan with employer contributions
• Competitive holiday / leave policy in addition to bank holidays
• Industry Qualifications paid by the company (after a qualifying period)
• Work from anywhere to facilitate your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment