Account Manager

Yü Group PLC; Leicester; On-site; GBP 28,000 - 32,000; Full time

Job summary

Yü Group PLC is seeking an Account Manager to lead engagement with business customers, ensuring exceptional service through effective management of the customer lifecycle. This role involves onboarding, billing, revenue management, and requires expertise in client relations and collaborative team efforts.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Employee Assistance Programme

Annual salary review

Enhanced paternity, maternity and adoption policies

Death in service and critical illness cover

Qualifications

• Experience in customer account management and attention to detail required.
• Ability to communicate effectively both verbally and in writing.
• Proficiency in working with cross-functional teams.

Responsibilities

• Manage Business Account customer interactions from onboarding to cash management.
• Strengthen client relationships through exceptional service and engagement.
• Analyze client needs and provide tailored solutions.

Skills

Customer account management

Attention to detail

Client relationship management

Collaborative teamwork

Strategic decision-making

Effective communication

Job description

Reports to: Account Manager/Team Leader

Location: Leicester LE3 5BZ

Working hours: Monday to Friday, 37.5 hours a week

As an Account Manager at Yü Energy, your primary responsibility is to take accountability for leading the engagement of our Business Account Customers.

From the moment a prospect agrees to become a Yü customer, you will manage the end-to-end interaction throughout their lifecycle. Your focus will be on onboarding performance, billing, revenue management and cash management performance and Smart Install bookings.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team, and you could be part of our success story.

Department YUR - 2035 - Commercial Employment Type Permanent - Full Time Location Leicester Workplace type Onsite Compensation £28,000 - £32,000 / year Reporting To Account Manager/Team Leader

This Role's Hiring Manager

Vilpa Lillie

View Vilpa's Profile

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Accountable for managing Business Account customers accounts, including onboarding, billing, revenue management performance, and cash management performance.
• Strengthen day-to-day client relationships through exceptional client service, in-depth knowledge of the client’s industry and business and impeccable delivery and client engagement.
• Develop and manage key strategic relationships across key clients and stakeholders to drive successful engagement programs.
• Ensure risks and opportunities are fully understood and communicated, identifying the best ways of mitigating the key risks and maximizing the key opportunities.
• Support department-wide development initiatives.
• Maintain and enhance knowledge of the energy industry.
• Monitor competitive activity within the assigned customers, being alert to any opportunities and threats.
• Analyse client needs and provide tailored solutions.
• Collaborate with cross-department teams to ensure client satisfaction.
• Provide regular reports and updates to the line management and other stakeholders.
• Manage and support projects from end to end.
• Develop key relationships across the organisation and with third parties.
• Train new starters on processes and policies.
• Seek improvements in working processes and practices.
• Confidently promote effective communication within the wider team and cross-departmental.
  
  

About Yü

If you have what it takes you could be just what we’re looking for…

• Possess a wealth of experience in customer account management, demonstrating an exceptional level of attention to detail.
• Described as consultative, insightful and effective, with an ability to communicate with precision both in written and verbal forms.
• Demonstrate proficiency in working seamlessly with cross-functional teams, highlighting a good understanding of the intricacies of collaborative efforts.
• Proactively adopt a collaborative and detail-oriented working style, demonstrating an ability to navigate complexity with ease.
• Display an ability to work calmly and effectively under pressure, emphasising attention to detail and strategic decision-making.
• Excellent understanding of Microsoft Office and other systems, leveraging technology with precision.
  
  

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more
  
  

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUIndeed

About Yü Group

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

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