Account Manager

Vanilla Recruitment; Leicester; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Hybrid working pattern

Job summary

Vanilla Recruitment is seeking an Account Manager for a dynamic local retail design consultancy. You will be the main contact for key accounts, delivering standout visual experiences for stores and brands, and nurturing partnerships across major clients.

The role blends strategic insight with hands-on project delivery, coordinating timelines, budgets and briefs. Hybrid pattern: 3–4 days on-site, 1–2 days WFH. An annual bonus is on offer.

Qualifications

• Extensive experience in a similar Account Management role within a POS / retail design business.
• Involvement in cardboard, acrylic, and print POS projects for major brands.
• Deep knowledge of the retail design sector and current trends.
• Understanding of design and manufacturing processes.
• Ability to drive projects through critical path and meet deadlines.
• Strong track record of building long-lasting client relationships.

Responsibilities

• Be the go-to contact for key accounts, owning project delivery, profitability, and client satisfaction.
• Drive commercial success through smart communication, competitor insight, and relationship management.
• Lead projects from brief to delivery, managing timelines, budgets, and creative briefs with precision.
• Oversee every detail from CPAs to supplier orders, ensuring seamless execution and top-quality results.
• Build strong partnerships with retailers and suppliers to keep projects moving and clients happy.
• Work closely with Directors, contributing to wider business goals and strategic initiatives.

Skills

Account Management

POS / Retail Design

Project Management

Client Relationship

Vendor & Supplier Coordination

Briefing & Creative Briefs

Market & Trends Awareness

Timelines & Deadlines

Communication Skills

Problem Solving

Job description

A dynamic and creative local retail design consultancy is looking for a driven Account Manager who thrives on delivering standout visual experiences for stores and brands.

This role offers the chance to work at the heart of a visionary client services team, where you'll nurture partnerships across major accounts, offering strategic insight and building trust that leads to continued success and growth.

• Annual bonus


• Monday to Friday, 8:00am - 5:00pm (flexibility available for specific working hours)


• Hybrid working pattern (3 or 4 days on-site, 1 or 2 days WFH)

Duties & Responsibilities

• Be the go-to contact for key accounts, owning project delivery, profitability, and client satisfaction


• Drive commercial success through smart communication, competitor insight, and relationship management


• Lead projects from brief to delivery, managing timelines, budgets, and creative briefs with precision


• Oversee every detail from CPAs to supplier orders, ensuring seamless execution and top-quality results


• Build strong partnerships with retailers and suppliers to keep projects moving and clients happy


• Work closely with Directors, contributing to wider business goals and strategic initiatives

Skills & Experience Required

• Extensive experience in a similar Account Management role within a POS / retail design business


• Prior involvement in cardboard, acrylic, and print POS projects for major brands


• Thorough, in-depth knowledge of the retail design sector, with an up-to-date awareness of trends and industry developments


• Sound understanding of the design and manufacturing processes


• Skilled at carrying a project through its critical path, reliably meeting deadlines


• Excellent at building long-lasting client relationships


• Self-motivated, with a \"can-do\" approach to any challenge, and a commitment to finding solutions


• Takes a consistently positive, proactive and helpful approach